Tesco returning item with no receipt

November2

Hi, not sure if this is in right place. I purchased a Tesco Activequipment 8' goal post about 3/4 months ago from Tesco instore, it was reduced to around £7.50 from £25. I put it away for a birthday and it is still sealed. However, its been pointed out to me today that the reviews for this product are appalling, constantly collapsing or breaking within days. I've searched for my receipt but can't find it. As its over 28 days since purchase is there anything I can do with regards a refund/credit note/exchange? Even without a receipt am I covered by some sort of guarantee? Any advice welcome

daveyj792

They might do but I am not sure they are obligated to unless you can prove you purchased it from them. Is it obviously from Tesco - a Tesco branded item or something that is only sold in Tesco etc?

steve1500

They are not obligated to take it back.

If it is obvious it's T's and un opened etc you could try the old ploy of bought by mistake/ someone else has bought it etc and have lost receipt.

November2

Its got 'Tesco Activequipment' on the box, so is only sold by Tesco. I've never thought about it before but do Tesco goods only have a 28 day guarantee, with or without a receipt? All the reviews say what absolute rubbish it is and how easily it breaks, I'm guessing if I do give it as a gift it won't last a day!

barnabee

If you used your own Clubcard at the time of purchase I believe Tesco can trace the transaction proving your date, place and value of purchase.

no1catman

barnabee wrote: »

If you used your own Clubcard at the time of purchase I believe Tesco can trace the transaction proving your date, place and value of purchase.

No - CC can not see what you bought. They can only see the transaction date, time, store and total value. Which may be fine if you only bought that item, or if it was recent enough for the store to generate a new receipt.

Enterprise_1701C

If you used a debit/credit card and can remember the date of the transaction, you could try taking the statement with you. This works with faulty products but not sure if it would be applicable to your case.

November2

Hi, thank you for taking time to reply. Doesn't sound too promising re taking the item back unopened. Am I covered by some sort of product guarantee if I open it and it duly falls apart/breaks as all the reviews suggest it will, even if it is after 28 days and I haven't got the receipt surely I should be able to take it back, I thought products were covered by a year or had to be sold 'fit for purpose', apparently as soon as a ball hits this net it collapses and everything snaps!

shop-to-drop

Why not just give it a go. At £7.50 not a lot to lose and chances are it will be well worth that. I would imagine iF you go back in without receipt and they agree to refund you will only get pennies as it will be given at lowest sale price.