prize not arrived please help

hayleypayton

PLEASE HELP ADVICE NEEDED - i won a prize at the beginning of june tickets for a show worth £20 and a goody bag worth £40 well neither arrived and the show has been and gone now the site where i won them from is saying it is out of there hands they have contacted the show who havnt responded so there is nothing they can do is this right?

mjm3346

This from the guide (post 6)

https://forums.moneysavingexpert.com/discussion/comment/12237975#Comment_12237975

7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Promotional Marketing [EMAIL="complaints@theipm.org.uk"]complaints@theipm.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@theipm.org.uk"]Edwin Mutton[/EMAIL], being an absolute star. Please note, the IPM was formerly known as the Institute of Sales Promotion (name change in May 2010) however, the contact info does not appear to have changed.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

lilias

Because so many promoters seem to disclaim responsibility for prizes reaching winners - saying it's the fault of the post office or the PR department or whoever - I recently dug up a quote by Edwin Mutton that I've used myself when prizes haven't arrived.

He said
"Given the variety and scope of promotional activity there will always be potential for error. Yet, as companies outsource execution and fulfilment, they are failing to take responsibility when things go wrong.
"That is a mistake," says the ISP's Mutton. "The promoter is always responsible for giving the customer what they were promised.""

The ISP has now changed its name and Mr Mutton's role is

• Manage Institute of Promotional Marketing awards
• Complaints Co-ordinator
• Compliance Co-ordinator