We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Csl sofashield
Options

6mo7ze
Posts: 8 Forumite

Hi,
I agreed a 4 year 0% finance purchase of a 3 and 2 piece sofa from CSL Sofa's on saturday 6th July 2013 for delivery to my new home for approx end of August.
I was sold an additional warranty product called 'Sofashield Platinum Leather Furniture Protection' x 5 at a extra cost of £195!
I feel I was miss-sold this, as it was not ever spoke of as an 'optional' extra, and was made to feel it was just part of the price of the sofa deal. I should of questioned this in more detail in hindsight but at the time I had chosen this sofa I liked which I had looked at on previous occasions throughout the weeks and it was definitely the one for me. The sale ended on Sunday, so I wanted to make sure I brought the sofa at the cheaper price but prices went back up.
I have tried to research this on the web and have found a few other people who have also been miss-sold this in the past, and have said that the sofa already comes with a warranty as standard and house insurance would cover such wear and tear problems if any should arise, but I have so far not found any information on whether they have been able to cancel this extra.
Can anyone help, as I am a first time house buyer so am new to this, and really would like to cancel the extra warranty product, but I'm not sure I'll be told I cannot cancel as I have already agreed to it? I'm not wishing to cancel the whole order, so the company are still receiving a sale.
Any information would be muchly appreciated.
Thanks
I agreed a 4 year 0% finance purchase of a 3 and 2 piece sofa from CSL Sofa's on saturday 6th July 2013 for delivery to my new home for approx end of August.
I was sold an additional warranty product called 'Sofashield Platinum Leather Furniture Protection' x 5 at a extra cost of £195!
I feel I was miss-sold this, as it was not ever spoke of as an 'optional' extra, and was made to feel it was just part of the price of the sofa deal. I should of questioned this in more detail in hindsight but at the time I had chosen this sofa I liked which I had looked at on previous occasions throughout the weeks and it was definitely the one for me. The sale ended on Sunday, so I wanted to make sure I brought the sofa at the cheaper price but prices went back up.
I have tried to research this on the web and have found a few other people who have also been miss-sold this in the past, and have said that the sofa already comes with a warranty as standard and house insurance would cover such wear and tear problems if any should arise, but I have so far not found any information on whether they have been able to cancel this extra.
Can anyone help, as I am a first time house buyer so am new to this, and really would like to cancel the extra warranty product, but I'm not sure I'll be told I cannot cancel as I have already agreed to it? I'm not wishing to cancel the whole order, so the company are still receiving a sale.
Any information would be muchly appreciated.
Thanks
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.2K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards