How long should a direct debit mortgage payment take to come off the balance?

[Deleted User]

I rang for a balance on my mortgage and was given an amount which took account of my last payment (on the 25th May).

In the same phone call I then asked for a redemption statement and she quoted a figure which did not include last month's payment.

I asked why and she said it takes 10 working days for a direct debit payment to come off the balance.

TEN days?

Is this a con of some sort?

The redemption statement then comes through with the wrong amount as it does not take account of last months payment - and the redemption figure is only valid for 7 days.

The lender is Abbey.

Do other lenders do this?