Mortgage repayment - potential ripoff (Barclays)

sampete

Hope this is the right section to highlight this.

Annual mortgage statements since 2009 have informed me of small rises in my repayments for the next financial year. These increases have been small, just over £1.30 per month. At first I didnt question the increases. But, this year having received my annual statement in April, it again informed me that as of May 2013 my monthly repayment would increase by £1.30.
I decided to request an explanation.
Having rang the mortgage department, I was told that an investigation would take place and I would be given an explanation. I was told that it had something to do with arrears on the account? I was not aware of any arrears!
The official response was : We can confirm that as a result of arrears on the account, the additional repayments are being made to repay the defecit.
I rang the mortgage dept again to ask for a detailed explanation, and that the letter received with the above info was unsatisfactory.
A manager was assisgned to my case and was quick to apologise and confirmed that my account was arrears by £64 since 2009, and the additional premiums were assigned to bring the account up to date.
I asked why I was never informed about the arrears, only to be told that the amount was so small that they did not warrant informing me.
The manager offered to bring my repayments back to original figure as of 2009 and as a gesture of goodwill £100 compensation. All in all, a good resolution you might think.
But not happy with how I`d been treated, I looked back at previous bank statements. I proved that I had never been in arrears and informed the handling manager of my findings. More apologies and a promise of sending me an updated balance. Since 2009 my mortgage balance and repayments have been incorrect. I had apparently overpaid some £200+ and outstanding balance was incorrect.
I was told that as of June 2013 everything would be back to normal.
I checked June repayment and guess what, still at the elevated figure. I have spoken to customer services who informed me that the manager handling my case is on holiday. But they will bring my account up to date and new original repayment will be in effect as of July. More apologies and a further £50 compensation for the distress and inconvenience.
I have compiled this thread, hoping it will encourage other users to check their annual mortgage statements. The implications are easy to see.

_Andy_

So, in essence, they made an error, and you've been compensated for it. Next!