Blue screen of death

first78

My computer has got the blue screen of death for the second time in 18 months and I've decided that I'd be better off getting a laptop now as the desktop takes up too much space.

Last time I had to get the blue screen of death fixed I think it cost me about £50. I got the computer back but in fixing the computer they had had to reset everything so I lost everything that was on there. I'm now wondering whether it would be worth paying to get the blue screen fixed and then maybe sell the computer to put the funds towards my laptop.

I'm not sure what the exact spec of my pc is, it's a dell one, nothing fancy...does anyone have any idea what sort of price I might get for it?

NiftyDigits

Haven't used DELL before, but if you follow these instructions taken from the DELL forum, we can take a closer look.

You may experience the 'Blue Screen' error messages due to a hardware or a software issue. I recommend running hardware diagnostics to check for the hardware functionality. You may find the following steps useful:

Try performing the PSA (Pre-Boot System Assessment) using the steps mentioned below:
- Power off the computer
- Power on the system and repeatedly tap <F12> key when Dell logo appears
- Select option 'Diagnostics'
- PSA runs a 'quick test' without waiting for user input
- Display screen test message appears 'Were color bars displayed'. If you see the bars, tap <Y>
- Capture any error code (if appears)

We can see more by checking the mini dump files. Please follow the steps listed below to search for the 'minidump folder'. We will decode this folder to understand the root cause of the issue that you have been facing:

- Click 'Computer'
- Navigate to C:\Windows\Minidump and tap <Enter>
- Copy all the 'Minidump' folders and paste them to your desktop screen
- We'll arrange for you to upload them for examination

closed

fix it yourself for free, post more details of the blue screen

and backup in future, then you won't lose anything and be able to fix these problems easily

http://www.macrium.com/reflectfree.aspx