What if the CSA undercharge?

roadweary

The CSA get their information directly from my employer.

If they get the calculations wrong and undercharge me, could they then claim back the underpayment even though it would be through no fault of my own?

Thanks,
roadweary

DUTR

Unless you are on a csa1 case, it is quite easy to work out what the payments should be.

roadweary

DUTR wrote: »

Unless you are on a csa1 case, it is quite easy to work out what the payments should be.

It is CSA 2. It should be simple. So, if they get it wrong, whose fault is it and can they try to reclaim underpayments due to their mistake?

HoneyNutLoop

Yes. If they notice they have made an error, they will correct it. There is also no time limit on this. So if it takes them 2 years to notice they made a mistake, it makes no difference, they'll still go back and correct it.

roadweary

I guess I'll wait for the written explanation of how they've calculated and then check with them. They go to my employer as my salary is made up of basic and quarterly commission but they have that info so don't understand how they've get it wrong.

cakeforbrains

roadweary wrote: »

I guess I'll wait for the written explanation of how they've calculated and then check with them. They go to my employer as my salary is made up of basic and quarterly commission but they have that info so don't understand how they've get it wrong.

Could there be a deduction for overnight stays with you, or for children living in your household?

roadweary

cakeforbrains wrote: »

Could there be a deduction for overnight stays with you, or for children living in your household?

There is but this is a review and only my salary has changed.

Marisco

HoneyNutLoop wrote: »

Yes. If they notice they have made an error, they will correct it. There is also no time limit on this. So if it takes them 2 years to notice they made a mistake, it makes no difference, they'll still go back and correct it.

So if the NRP has done everything right, kept them informed, replied to every letter etc, if they have made the mistake, he still has to pay for it???? There must be some sort of appeal against this surely, how is it right that someone who does everything in the correct way, has to pay for someone elses' error?

cakeforbrains

roadweary wrote: »

There is but this is a review and only my salary has changed.

I read that they don't make a change to the payments if the NRP's salary changes by up to 5% either way.

I take it you've had a payment schedule and feel that the payments are too low? Have they changed at all?

HoneyNutLoop

Marisco wrote: »

So if the NRP has done everything right, kept them informed, replied to every letter etc, if they have made the mistake, he still has to pay for it???? There must be some sort of appeal against this surely, how is it right that someone who does everything in the correct way, has to pay for someone elses' error?

To put the boot on the other foot: if the NRP has done everything right, kept them informed, replied to every letter etc, if they have made the mistake, and the amount worked out was too high, the NRP would expect it to be corrected, right? They wouldn't expect to be told tough, yes we made a mistake but we're not going to fix it. Why is it any different the other way around? If your gas company incorrectly calculates your bill they correct it. If your working tax credits are calculated incorrectly, the correct it. To me, this is no different. It's not like CS1 when it was nigh on impossible to work out for yourself if it was right or wrong.

PreludeForTimeFeelers

And if the calculation is wrong I'm pretty sure that it'd be easy enough to phone them up and tell them why it's wrong, and what you should be paying. With quarterly bonuses they will average this out to get a weekly figure.