[help] needed. Truprint 1p offer

CitizenBidet

[cut and pasted from my post in the other truprint thread.]

Hi There

Can anyone help me regarding truprint limitations?

I got sent an email a few weeks ago for 1p prints, which was due to expire this evening. Nowhere on the email did it say limited to 50prints. I couldnt find anywhere on the site either. It was a different offer code to the one posted here

Can anyone point me to the small print where it says only for 50 prints?

I just tried to put an order in for 930 prints and it says the code has expired, and it went through at full price £89!!!.

I'm in the middle of emailing them back and forth, and they have refunded me £4.50 after applying the 1p code for me .. which is about £70 off where it should be.

theyve escalated it to a supervisor for now, so I'm waiting on how they'll respond.

I really searched hard through the ad to establish if there was a 50 print limit, and Im furious Ive spent yesterday and today editing nearly 1000 pics, only for there to be a limit [they havent said its because of a 50 print limit yet, but after reading this thread, I'm guessing they might do

I can fwd the email ad they sent me for someone to look at if necessary

CitizenBidet

Someone has just got back to me regarding the email I was sent for the 1p offer for truprint, which didnt appear to have any limitations on maximum prints.

Apparently there is hidden white text [on a white background]. which mentions a 50 print limit

I cant even see it in my own googlemail account [using firefox]

Is it even legal to still do this?

I cant believe a company the size as truprint would ever use such a duplicitous method of mentioning restrictions

Has anyone else had an issue with this before?

minimoneysaver

Not that i've noticed. Are there any more truprint codes around? I really love the quality of their prints, but could really do with a little bit of money off if anyone can please help me. Thanks in advance. x

CitizenBidet

update, and posted in this thread too

thank you for the comments on the ad via email.


Well, a weird turn of events

After calling TruPrint this morning, they have called me back to confirm that white text was used in the email ad, but not by Truprint - it was included due to a problem with Googlemail, my email client - which seems to have somehow forwarded it to me with white text due to Googlemail not extending the advertising banners on the ad enough. Weird!

So, the people that I forwarded the ad to also got the googlemail edited version too, hence also seeing white text. Googlemail have been informed of this and are now also aware of the problem.

I thought it genuinely odd that a comapny the size of Truprint would be involved with using white text, and that's because it was odd, and not true.

Truprint have honoured the 1p offer for my whole order and confirmed it will be with me within the next few days. Hoorah for them, since it wasn't their fault.

Once I got to speak with a human being, they dealt with it 100% professionally and took the time to explain things properly too.

A huge thumbs up regarding Truprint from me