Vent - My road doesn't exist!

MamaMoo_2

Argh.
So, I ordered quite a few things over the past few weeks online. 90% arrived fine, but after waiting in all day Thursday and Friday for an item, I eventually asked the seller to provide tracking info. The tracking info requested that I call the depot.
The depot said they needed to check my address, and upon confirming, they said my address didn't exist. I pointed out that a) I'm not an idiot, it does exist and b) I have plenty of other couriers delivering OK. They also claimed their driver tried to call me, but lets not go there (no missed calls all day. I had my phone out as I was expecting a call if/when the driver got lost).
So when I got off the phone I typed my postcode into several mapping websites. Not one located it correctly.
The house was built 13 months ago, and the road completed 12 months ago. My house is viewable on google satellite, but my postcode and address are pinpointed on there about 2 miles away and no SatNav I've seen so far can locate it either, even a TomTom with updated maps.
It's really annoying me now, as I'm forever having calls from lost delivery drivers/taxi drivers/takeaway delivery people/family/friends. Is there anything I can do about it? Is there a central agency or a main company who deal with maps?

giraffe69

I'd look it up on the Royal Mail site first at http://www.postoffice.co.uk/postcode-finder.

It also says on their FAQs
"If your address is incorrect or not listed contact us"

System

My address "dropped" off all sat nav`s about 3 yrs ago until then (previous 17 yrs) there hadn't been a problem

MothballsWallet

TomTom sat navs say my house does not exist.

Yes it does, I live in it!

MamaMoo_2

giraffe69 wrote: »

I'd look it up on the Royal Mail site first at http://www.postoffice.co.uk/postcode-finder.

It also says on their FAQs
"If your address is incorrect or not listed contact us"

It's on the RM site, and if I'm filling in my address on a website, 90% of the time the website has no problem locating the address from the postcode, it's just locating it on the map that's the problem

Nile

It might be something you all do anyway but when I'm filling in my home address details for orders, I enter my mobile number (as part of the address) on line 2 of the address details:

1 High Street
07777 777777
Town
East Yorkshire
POST CODE

I remember when I moved into my (new build) house. We had a totally different postal address during the first few months. Then some of the house numbers nearby changed.........although fortunately for us, our house number wasn't affected.

I understand your frustration Mamamoo. I was at home and saw a man walk around the house to the back garden. I opened the front door (as he returned from the garden) and asked "Can I help you?".

He responded "Oh, I didn't know you were in. I've just left a parcel at the back of the house for you."

I asked him "Why didn't you knock at the door or ring the doorbell?"

He just looked embarrassed and scuttled off. Some delivery drivers are either stupid or lazy............or both.:(

GwylimT

Ours is a new build (2 months old) and we have this problem, you can contact royal mail, but I don't think it would help with satnavs until the next update. If I get anything delivered now I have it delivered to my place of work, as its open 7 days a week it also means there is always something there to take the package, would that be an option until your postcode is recognised by satnavs etc?

MamaMoo_2

GwylimT wrote: »

Ours is a new build (2 months old) and we have this problem, you can contact royal mail, but I don't think it would help with satnavs until the next update. If I get anything delivered now I have it delivered to my place of work, as its open 7 days a week it also means there is always something there to take the package, would that be an option until your postcode is recognised by satnavs etc?

Unfortunately not. I'm a stay at home mom and my husband's job is non-office based.
I just think that by now, 13 months after I moved in, that maps etc would have been updated

Also, Nile, I always put my number on as I know my house, even if it were mapped, is a bit sneaky to find (it's part of four houses set back from the rest of the road with no direction from the main road, and our part of the road is block paved, so the entrance makes it look like it is someone's private driveway) however the courier, despite saying he called me, most definitely did not

These days, most courier companies and RM get here no problem, but some are just plain useless!

Tigsteroonie

MothballsWallet wrote: »

TomTom sat navs say my house does not exist.

Yes it does, I live in it!

My TomTom says that my parents' house doesn't exist either. I know it does, I moved there with them back in 1988.

I used to forgive the TomTom as it hadn't had its maps updated for the last seven years.

But I was recently given a brand new Garmin Nuvi with lifetime map updates. First thing I did on opening the box was update the maps. Yes, my parents' house does exist - but my friend's house, built six years ago, doesn't! Just how up-to-date are these map updates???

Arachne_2

I had something similar when I moved into this property 16 years ago, a month after it had been built.

I've never heard the phrase "your flat number isn't on our database!" so many times in my life.

Even now, EDF can't work out what my address is sometimes (adding the plot number as well as the postal one).

kingfisherblue

In the days before sat-navs, I used to work in a bookshop. In most of the street atlases of my town, my road and the two adjoining roads were not printed on the maps - at that point, they had been built thirty years earlier :eek:

I recently checked a local street atlas, and at last we have made it into the pages :rotfl: