This is getting embarrassing

[Deleted User]

I seem to be working at the most strangest place, anyway proving difficult getting answers for the customers, I'm really having a bad day, proving a real headache
I realise the company is new but surely we should be worried about our reputation? I've sent emails, asked existing key members to look into stuff no one is coming back to me that quickly - end result being screamed at by customer when I've no answers to give then there is only so much someone wants to hear we are looking into this for you.., anybody else worked for company just starting out (literarally months old) and did things improve? just need to know I'm not alone!

andrewjf

No you're not alone

szam_

Worked for a company 23 or so years old and experienced the same thing, mostly when we got two offices, one for Support and Engineers and the other for developers. Once that happened, the developers lost touch with what was important - being a support guy at the time, I'm sure you can imagine the reactions we got when every single software release had a major bug in it - i have to say, it gave me a large push in learning/supporting SQL databases however.

Honestly though, for a new company, unless the MD or owners are good friends or too personal with the customer (like was the case with most of our customers) then yes, it probably is a big problem.

andrewjf

szam_ wrote: »

Worked for a company 23 or so years old and experienced the same thing, mostly when we got two offices, one for Support and Engineers and the other for developers. Once that happened, the developers lost touch with what was important - being a support guy at the time, I'm sure you can imagine the reactions we got when every single software release had a major bug in it

Only one? :rotfl:
Support and Development not talking to each other is bad, but imagine the sales team being totally disconnected from the engineering team. That's a great recipe for selling a product.

szam_

andrewjf wrote: »

Only one? :rotfl:
Support and Development not talking to each other is bad, but imagine the sales team being totally disconnected from the engineering team. That's a great recipe for selling a product.

To be honest, the MD and his wife were the sales team, and quite frankly, might as well have been disconnected from the rest of the company, the way it was running. Overselling everything made things worse.

I'd just like to clarify, they "restructured" (put in to liquidation and made a new one because they couldn't afford the tax bill, apparently) the company in April and i lost my job because most of the work i did was for the largest customer, who were so fed up, went alone.

Daedalus

It is very common for sales people to be away with the fairies promising the earth for £1.99. In my company the entire sales/sales order processing departments are truly woeful.