Could I have some opinions please?

mrsvanderkamp_2

Hi

The situation is that I bought a silk top on ebay for £35 (it was used and only from Zara so this was quite a lot to pay but I really liked it). Anyway, as I say it was pure silk so very delicate. When it arrived in the post it was in one of those mail bags that you can't tear into for love nor money. Therefore I had to use scissors - you can see where this is going :-) I tried very hard to establish what was material and what was bag but there was no room between the two and you guessed it, I ended up cutting the top!

In my view this could have been avoided if the top had been better packaged, ie; bubble wrapped or tissue wrapped within the plastic envelope.

I politely emailed the seller and asked if she would consider a partial refund so that I could get the top repaired as being a reasonable person I was prepared to shoulder half the blame.

Basically she said no chance and said she "didn't do anything wrong" to which I responded that technically no she didn't but a little more thought in terms of packaging a very delicate item wouldn't have gone amiss, and I thought her customer care was a little bit lacking.

It is opened as a case on ebay because she didn't respond to my emails in the first instance.

I buy and sell on ebay so can see both sides which is why I only asked for a partial refund to cover the cost of trying to repair it (its a professional "invisible mend" job, if that's even possible)

So we are now at stalemate and my question is do you think I should escalate it or leave it be?

soolin

Personally I would leave it. The mail bags are a standard way of wrapping clothes and it is just carelessness to cut into the fabric.

maryroberts

Yes, I think I would accept that it was my own fault, although I can understand where you are coming from. The postage was probably much cheaper as a flatter package rather than using bubble wrap. But when I've sold similar items I always wrap them separately inside.

Haffiana

Good heavens. Unbelievable.

In my view this could have been avoided if you had been even normally careful opening the package. Perhaps you could have used a bit of thought - I hesitate to say 'more' thought - in opening it? Perhaps you should pay the seller a bit more for the trouble of dealing with you?

starrybee

I too would leave it and mark it as my own fault for not being sensible with the opening.

clumsy_cupcake

The seller packaged your item and it arrived with you undamaged. How you have opened your package is down to YOU.

ballisticbrian

If you are expecting a refund for this, even partial, you are really asking big retailer insurance from small time used item seller. Sorry but you may expect the same , but in reality it isn't. That little seller is no doubt really gutted you cut into their item. You see what I'm saying?

alx2013

Seriously?!

pinkshoes

clumsy_cupcake wrote: »

The seller packaged your item and it arrived with you undamaged. How you have opened your package is down to YOU.

I do see where the OP is coming from though, as those packets are a nightmare to open, so you do have to use scissors. If there was nothing protecting the item, then the odds of cutting such a thin delicate material were high.

Sounds like the OP did take care opening it, hence is so frustrated!

I have no idea what to suggest as I can see it from both points of view.

(I sell clothes sometimes, so use packaging that doesn't require scissors usually!)

porto_bello

The answer is obvious - responsibility lies with the person who damaged the item (knowing full well what the item was and the likely outcome of the actions they took).

I suggest OP message and apologise to the seller, who clearly "didn't do anything wrong" and leave it at that. Scissors and packages containing fabric don't mix.

reborndoll

What a cheek, cutting a delicate silk top parcel open with scissors, ram stamming into it , cutting it to ribbons, then emailing and asking for a refund, cos the seller used too much external parcel tape, the seller must have sore sides laughing, I see what ebay sellers are up against! Unbelievable I thought it had to be a noise-up?