Help!Probation end hearing/disciplinary performance

Capt_Cashless

I started work 11 months ago with a major blue chip firm.

I found out yesterday I've been invited to a meeting with my line manager and his Line manager for a review of my performance as it has not hit benchmarks.

I'm gobsmacked. Over the last 9 month since I came out of training I have had no support, no coaching, no development in my role.

It is a very intense and busy position dealing with policies that change quickly and the impact on passengers.

My manager has consistently acknowledged how strong I am in dealing with passengers on phone and get 80-100% quality scores monthly in verbal areas , how few escalations to managers I have. I received a commendation from our CEO for outstanding customer service. He tells me that some people have been there 20 yrs and never had one. I get a lot of positive feedback from disgruntled passengers in terms of how I've handled their issues.

So I am stunned that I may lose my job because he hasn't done his properly, ie coaching.

I write around 100-125 letters and e mails to passengers a month, only 2 are checked for quality compliance. It's been pass one, fail one for errors like one space after full stop instead of two. Three lines after yours sincerely, instead of two. Rather petty issues but it gives a figure of 50% failure rate on 2 letters! But TM hasn't attached too much importance to it.
89% of the department fail targets as the work ha s changed in last year but targets not adjusted to reflect to this. This was briefed out recently along with new disciplinary process.

A colleague has had similar issues and was given 2 months coaching on identifying issues and responding to get him upto speed. I've had nothing. He has been there 8 years.

Ive joined the union who tell me this could terminate my employment, even though I've just been left to get on with it without support.

Any ideas? I've never in 20 odd working years had this situation.

Also, if I lose my job will I receive benefit if I'm terminated? What if I'm given the option to resign and do that rather than be sacked.
What about the mortgage? Insurance won't pay unless redundant or sick.

I've recently inherited 10k from my gran, will this influence any benefit claim for council tax etc? Should I take out half and leave the rest in 2012/13 isa?

I really don't know what to do here and im totally floored.

Any suggestions and advice would be very welcome.

Thank you.

zzzLazyDaisy

I am so sorry to hear that you are in this situation. Unfortunately with the change in the law last year, anyone who started a new job after 5th April last year must now work for the employer for two years (less one week) before they have employment protection. In real terms this means that during the first two years the employer can dismiss you for any reason or no reason at all, you don't have to have done anything wrong and there is no obligation on the employer to behave fairly towards you. The only exception to this is if the reason for dismissing you amounts to unlawful discrimination.

I can't help you with the insurance questions or the benefits question, but hopefully someone else will be along who can point you in the right direction.

D

elsien

Have you considered that although the worst case scenario is losing your job, if your positive feedback is so strong in other areas they might decide you're worth keeping and put systems in place for you to meet your targets?
Because if they've done it for your colleague and want to keep you, they may well consider doing the same for you - if there's a new disciplinary procedure out since your colleague was performance managed, that might explain why the process is now being handled differently for you.
So quantify the areas where you're doing well, the areas where you are aware that you are lacking and identify the training/any other help that would allow you to meet your targets. If you've been there for 11 months, presumably you've been having some sort of supervision sessions? Were you aware you weren't meeting targets, and if so did you raise this and ask for support? Can you document any of it?