Cheque centre question

[Deleted User]

Hi there just a question incase anyone has any experience of this but my partner has a loan with cheque centre and he has stopped them clearing his account every month via the letters on here which were v helpful. now they texted him this week and said they would accept a payment of £390.00 to clear the loan , he rang and set up a direct debit to pay off £100.00 monthly and was told if he got this text it would be honoured.

then he got another text saying his debt was going out for collection

when he phoned back they had no record of him setting up the DD or of the text offering him to pay back £390.00 to clear the debt

any advice on how to proceed with this???

thanks

heartbreak_star

Phone calls aren't worth the paper they're written on. Go into branch or write a letter sent recorded delivery with payment arrangements.

HBS x