Default on zero balance - update!

nicp60

Thanks for that - I have another default which has been reported just as it should, with no updates since I settled it.

Constantly updating it seems really labour intensive too!

nicp60

An update for anyone who's interested in the credit reporting fiasco...

Well, response from Santander which was pretty much as expected:

• The satisfaction date on the account was incorrect, which lead to it being updated monthly. Yes, I know I told you twice!!
• But that should have no bearing on my credit file, as lenders look at the default date and not the monthly updates Untrue!
• Either way they cannot edit the monthly updates from the last 2 years, even though they were incorrect and untrue. I've no idea whether this is true or not, but I feel like they should make some concession - a notice of correction or even deleting the entry (it's due to come off next April anyway)
• I now have to wait at least a month to see if the account gets updated on Experian. I'm betting that it will be.
  

I'm gutted to be having to take this further with the FOS, but I don't believe that they should get away with making this kind of mistake without rectifying it.

Despite the £50 cheque they sent as an apology. Which was made out to someone else. Really! Muppets.

Rygura

Hi nicp60,

I think I'm in a similar position to yourself. Is this what you saw on Experian?

hxxp://i.imgur.com/M5yWOKl.png

Should I go straight to the FOS or attempt to resolve this with Santander first?

Cheers,
-Ram

nicp60

Hi,

Yes, it does appear that although that account is satisfied, they're still reporting on it monthly. When was the account paid off?

You need to go to Santander first, as the FOS is really only for if (when) they don't respond in a reasonable manner.

I would do the following:
- Email the complaints department, or write to them by recorded delivery. They should confirm any actions they take by writing anyway, so I emailed them because I was impatient!

- Tell them in very simple terms what the issue is, and tell them specifically what you would like them to do about it. I used bullet points to outline the issue and steps they should take to resolve it.

- Consider including a contact number and/or email address so they can contact you, and make sure you include your account number and any info (addresses etc) that they might need.

- You have to give them 8 weeks to respond before you can take it to the Ombudsman, but they were quite quick with sorting mine out.

Hope this helps, let me know how you get on!