provident

mariem27

" Provident should have told the customer this, I dont know whether they did or not. They failed again when the agent didnt call at the house and explain what had happened and collected the the remaining balance of £22. Having said all that the customer will have received letters from provident stating their payments werent being made and to make contact or make payment to the agent or whatever. I dont believe there has been no contact at all and as the OP said they made the payment in March and then saw their agent a couple of weeks later, we are now in May and this is only just being sorted with the customer ringing head office"

in reply to this
Provident didnt tell me anything of the sort, which i will prove once i get a transcript of the call.

i phoned head office in march when i found out it was £22 and was told it would be dealt with and if they needed any further info they would contact me. i have had NO contact since, NO letter, NO phone call, NO nothing. so as you can imagine i though the matter was dealt with.
I received an answerphone message off the agent last night saying it was now £98 and i needed to contact her or head office.

mariem27

" It must have been a couple of grand that was paid off which doesnt sit right with the 'I stupidly had a provident loan last year' remark as surely they must have been a customer for some time to have gotten a loan that big. Anyway that is clearly whats happened"

so as you can see that is clearly NOT what happened. It seems to me some people jump to conclusions far too quickly without getting all the facts. I was a first time customer in November when i borrowed £500 not several grand so i will stick with my first statement that i stupidly had A (1 loan) from provident last year.

[Deleted User]

mariem27 wrote: »

it was a tuesday

That is strange :huh:

Provident payment weeks run from first thing Tuesday morning, till last thing Monday night.

If you had paid on a Monday, by the time the money was received by Provident, you would be into another payment week, and would have lost a week's worth of ESB.

Since you paid on a Tuesday, then (assuming they received the money by the following Monday), no ESB should have been lost.

mariem27

its all very strange because i phoned later on that day and paid off my sisters loan and although they wouldnt tell me what the balance was due to data protection they were more than happy to take it off my card without confirming with me how much was being taken (didnt think they were allowed to do this) and that account has been cleared with nothing extra added. obviously been a balls up somewhere so i will leave it in the hands of their customer relations department and see what they come back with.

carolwat

mariem27 wrote: »

" It must have been a couple of grand that was paid off which doesnt sit right with the 'I stupidly had a provident loan last year' remark as surely they must have been a customer for some time to have gotten a loan that big. Anyway that is clearly whats happened"

so as you can see that is clearly NOT what happened. It seems to me some people jump to conclusions far too quickly without getting all the facts. I was a first time customer in November when i borrowed £500 not several grand so i will stick with my first statement that i stupidly had A (1 loan) from provident last year.

When I said thats clearly whats happened I was referring to the poster before me regarding the early settlement rebate now being calculated before the loan is paid off rather than after like it used to me. I had very little detail to go on so had to make assumptions to try to help you. In future I wont bother using my agents experience to try to help you.

bigadaj

carolwat wrote: »

When I said thats clearly whats happened I was referring to the poster before me regarding the early settlement rebate now being calculated before the loan is paid off rather than after like it used to me. I had very little detail to go on so had to make assumptions to try to help you. In future I wont bother using my agents experience to try to help you.

Brave statement to say you're a provident agent, the general impression is that they lend people money in continual cycles of debt, with high charges to cover the cost of many things, including the agents wages.

carolwat

I didnt say I was an agent, I referred to my agent experience and surely me not being sure of the current system would lead most people to realise I wasnt a current agent. The general impression of agents that you refer to tends to be from people who actually know very little about agents. Yes there are the odd bad ones but the good ones far outweigh them and at the end of the day theyre only doing their job and making a living just like many others. Is this now going to turn into yet another boring agent bashing thread????? The high charges you talk of are clear from the onset and no further interest is ever added. They have to be higher to cover those who dont bother paying their loans back on time.

SparkyMark123

Will add my two pence worth

What I think has happened is such Loan amount outstanding was say 800 settle mant if paid that week ie on the day was 600 Because payment went through day after left a small balance due to week changing over/ confirmation of payment ( not ur fault you should have been informed of this.

Because you wasn't informed it left a Balance say ?£180 and a new settlement say £22 every week as the loan becomes closer to running its course the settlement becomes closer till the amount hence it jumping up to the £100 pounds they now claim you owe.

To the op did you recieve no letters explains there was still a balance did the agent not inform you and did you check your experience to see if this was settled ?

[Deleted User]

I have to say, I agree with carolwat.

It'd be wonderful if everyone could have loans at 5%, but some people aren't credit worthy enough, so they end up paying high interest rates.

However, the customer has it in black and white, how much they will be paying per week, and in total, before they take the loan.

Nobody is being tricked into paying more than they are told they will pay, and, unlike PDLs, you repay over months, rather than all of it out of one month's salary.