Please Help

Irishcailin

First of all apologies if I've started this thread in the wrong place.

My OH ordered a samsung Galaxy tab from very on the 28/04/14, it arrived on the 02/05/13. It worked perfectly until today, the cameras wouldnt work then it froze and shut off and will not turn back on. I rang very and they basically said not their problem take it up with samsung as its under a years warranty. Are they right? Is it samsungs problem? or verys? I thought because we've only had it a week today it would be up to very to replace it!

If anyone could be so kind as to give me some advice/help id be extremely grateful

Thanks x

jenniewb

AFAIK, Very would cover you for the first 30 or so days, after that it's Samsung who deal with things. Some retailers do more then their fair share and do take ownership of the problem for the first year and in some cases more (eg Amazon) but many such as Very do stick to the minimal rules. You would still be within warranty though so do check things out with Samsung.

keith1950

I doubt you would get it replaced so it's a toss up between sending it to Samsung for a repair or , if they agree to it , sending it to Very , who will then forward it to Samsung for repair.

Obviously it will be quicker to deal with Samsung directly !!

They would want it examined first ( quick rightly so ) to ensure it's not just a software issue or physical/water damage before considering replacement.

philhoggins

Samsung customer services are great. Send packaging if needed, collect for free and where possible repaired or replaced with like for like. I've used them a couple of times with equal service levels.

Enterprise_1701C

Guarantees are the responsibility of the RETAILER. It should be returned to Very. This is enshrined in law and whatever they say cannot override this.

Unfortunately your right to cancel under the DSRs ended yesterday, although it might be worth ringing them and arguing that you should have been notified of your right to cancel when you called them yesterday.

To me it sound as if you got the wrong person on the phone, if you do not get the answer you need this time around ask to speak to the boss of the person you are speaking to. If you have the name of the person you spoke to yesterday it might be worth saying you want to complain about that person just to get to speak to someone in authority.

harrys_dad

Under consumer leigislation you do not have to accept a repair and can insist on a replacement or full refund. If it has broken already it is not fit for purpose under the sale of goods act 1979. It is absolutely the responsibility of the retailer and not the manufacturer, but they will try to fob you off. Once you have accepted a "repair" you lose your right to a replacement or refund.

surfsister

find out the email of someone higher up at the company and email or ring them usually gets better results I find. Good luck!

System

Irishcailin wrote: »

First of all apologies if I've started this thread in the wrong place.

My OH ordered a samsung Galaxy tab from very on the 28/04/14, it arrived on the 02/05/13. It worked perfectly until today, the cameras wouldnt work then it froze and shut off and will not turn back on. I rang very and they basically said not their problem take it up with samsung as its under a years warranty. Are they right? Is it samsungs problem? or verys? I thought because we've only had it a week today it would be up to very to replace it!

If anyone could be so kind as to give me some advice/help id be extremely grateful

Thanks x

you ordered in 2014 ????