Assessment centre feedback not about me

AP007

redundant wrote: »

Photos were taken but to be honest I think that's where the mistake could have been made. There was a mix up over one of my forms and I'm wondering if the wrong photo went on the wrong form.

Ah I see - so ask for the notes and suggest maybe they have you mixed up.

Even if they have got you mixed up it says a lot about them as a company

redundant

I was very surprised at the way the role play was handled. My last temporary job was in a bank contact centre and there was a set wording for answering the phones. When I went into the side room with the assessor he explained he would sit with his back to me the entire time to make the call as authentic as possible. I asked him if there was a set script for answering a call and he responded in a sarcastic voice without turning round: "Well, how do you think you should answer the phone?" I was taken aback by his attitude but I suggested: "Hello. You're through to.....This is....speaking. How can I help you?" Again, he didn't turn round, but muttered something along the lines of "that'll be fine."
The call basically involved explaining an apparent billing discrepancy to a customer, and then persuading them to purchase another product.
The briefing sheet explained exactly how to calculate how much of the second product the customer required, and everything was going perfectly until the customer asked for a discount on the basis of personal hardship.
There was no mention on the briefing sheet of whether discount could be given, and if it could, how to calculate it. I asked the assessor if we could briefly suspend the role play. This allowed me to ask him about the company's discount policy. Once again, without turning round, he told me it was my decision.
We went back into character and I decided to decline the request but to point out other ways of saving money to the customer. Apparently this was the correct thing to do.

ValHaller

redundant wrote: »

I was very surprised at the way the role play was handled. My last temporary job was in a bank contact centre and there was a set wording for answering the phones. When I went into the side room with the assessor he explained he would sit with his back to me the entire time to make the call as authentic as possible. I asked him if there was a set script for answering a call and he responded in a sarcastic voice without turning round: "Well, how do you think you should answer the phone?" I was taken aback by his attitude but I suggested: "Hello. You're through to.....This is....speaking. How can I help you?" Again, he didn't turn round, but muttered something along the lines of "that'll be fine."
The call basically involved explaining an apparent billing discrepancy to a customer, and then persuading them to purchase another product.
The briefing sheet explained exactly how to calculate how much of the second product the customer required, and everything was going perfectly until the customer asked for a discount on the basis of personal hardship.
There was no mention on the briefing sheet of whether discount could be given, and if it could, how to calculate it. I asked the assessor if we could briefly suspend the role play. This allowed me to ask him about the company's discount policy. Once again, without turning round, he told me it was my decision.
We went back into character and I decided to decline the request but to point out other ways of saving money to the customer. Apparently this was the correct thing to do.

To the less intelligent, such as your interviewers, this would probably be classified as 'hesitant and needed prompting'.

It sounds like they are looking for people who can bluff their way through the day, rather than apply a set of policies consistently. Mentally, I would be moving on from this experience.