help pls for mis-sold endowment

midge100

hi, I'm new to all this and after some advice, I contacted Phoenix Life who have taken over Brittanic Assurance (policy was with Brittanic). I made a complaint for mis-selling my endowment which was taken out in 92 (which I surrendered back to them in 2005) I had to fill in a questionaire. I then got a letter back saying they had recieved my documents and had contacted my morgage provider who in turn had sent them all the relevant info and they would be intouch within 3 weeks. Then this morning I got another letter saying the morgage company hadn't provided all the info so they couldn't do anything until this arrived. What should I do next? should I send another letter and if so any ideas as to what to say? sorry to waffle but need some advice
many thanks
Helen

JoeK_3

You need to relax and let them deal with your complaint. The Financial Services Authority require them to deal with your enquiry within a certain time frame.

JoeK

dunstonh

It can take upto a year for them to resolve it so as Joek says, just wait. It is unlikely to be that long but 3 months is closer to the mark.