Is this a scam ?

gizmobenny

Had this email, which looks very professional... I haven't ordered anything and don't have an account with Sainsburys Entertainment. I will disable the links by putting a space. There is also an attachment which I haven't opened.
Is this a scam ? I've never seen one like it before ? Or possibly a win which is being sent directly ??

Thank you for your order from Sainsbury's Entertainment. This has been received and is currently being processed.

You will receive a confirmation email when each item has been despatched.
Most items are sent via Royal Mail and usually take 3-5 working days to arrive following despatch.

If you have pre-ordered an item before its release date, it will be despatched to arrive with you on the day of release.

If you have ordered a console, it will be sent by courier to arrive on the
working day following your order.

Please be advised that whilst we cannot guarantee a delivery date, we are doing our best to get your items to you within the timeframes provided.

Summary of the order details is attached to this email

We will not charge your credit or debit card until we despatch your order.
In the event that a number of items are purchased in an order, and there are
different despatch dates, your credit or debit card will be charged on those different dates.

Check the progress of your order at any time by logging into [url]http /www.sainsburys[/url] entertainment.co.uk:80/ and
clicking on the Outstanding Orders section within My Account.

We'll keep in touch to let you know how your order is progressing.

Thank you for ordering with us.

Kind regards,

The Sainsbury's Entertainment Team

Any other questions?

You can find help and answers to frequently asked questions here:
[url] http /www.sainsburys[/url] entertainment.co.uk:80/page.html?page=help

This is an automated email sent from an unmonitored mailbox.
Please do not reply to this message as you will not receive a response.

To contact the support team please call the Sainsbury's Entertainment
Customer Helpline on 0800 328 1700.

Alternatively, you can go to the website to send the team a message
via the 'Contact Us' link at the bottom of each page.

The Sainsbury's Entertainment Site is a site operated by Sainsbury's Supermarkets Ltd registered in England and Wales under company number 3261722 and with our registered office at 33 Holborn, London EC1N 2HT.

Payment:

When your order is dispatched the payment for your products will be charged
to the debit or credit card you used during checkout on the Barclays Smartpay Portal.

Your card issuer may reserve funds in your account against the order. If your order is cancelled, your card issuer will not instantly release those fu=
nds as it is standard Banking practice to wait for the original authorisation to expire. Please contact your card issuer for details on their policy.

Right to cancel:

If you have purchased a physical product you may cancel the order at
any time within 28 days, beginning on the day after you received the
product. This includes your right to cancel
your order under the Distance Selling Regulations. You will receive a
full refund of the price paid for the products, in accordance with our
refunds policy set out below.

PLEASE NOTE that we cannot accept cancelled orders for CDs, DVDs,
tapes, console computer games or other recorded media, software or
videos if their seal has been broken.

To cancel an order, you must inform us in writing. You can either do
this through the 'Order History' section of 'My Account', on the site,
or by using the 'Contact Us' link and including the details of the order
you wish to cancel.

You must then return the product to us immediately, in the same
condition in which you received it, and at your own cost and risk.
You have a legal obligation to take reasonable care of the product
while it is in your possession. If you fail to comply with this
obligation, we may have a right of action against you for compensation.

PLEASE NOTE that products bought from our site cannot be returned to a
Sainsbury's store.

On faulty products, after the 28 day cancellation period, we reserve
the right to offer a spare part or repair where appropriate.

Refunds Policy:

When you return a physical product to us:

(a) because you have cancelled the order within the cooling-off
period, we will process the refund due to you as soon as possible and,
in any case, within 30 days of the day you have given notice of your
cancellation. In this case, provided the product is undamaged, we will
refund the price of the product in full. However, you will be
responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you claim that the
product is defective, or you claim the product was not described
properly on our site), we will examine the returned product and will
notify you of your refund via e-mail within a reasonable period of
time. We will usually process the refund due to you as soon as
possible and, in any case, within 30 days of the day we confirmed to
you via e-mail that you were entitled to a refund for the defective
product. Products returned by you because of a defect will be refunded
in full, including the cost incurred by you in returning the item to us.

PLEASE NOTE that any Product returned to us will be at your own risk
and we recommend that you obtain a proof of posting certificate, available
free from the Post Office when the Product is posted.

You should also read our Returns Policy which can be found at:

[url] https /www.sainsburys[/url] entertainment.co.uk/en/Returns-Policy/page.html?page=returns

starrybee

Summary of the order details is attached to this email

100% spam, order details would be within the email itself not an attachment.

Elsbells21

maybe not - when I won with the Times, Asda emailed me something similar as the date had to be rearranged. I'd contact them here: https://www.sainsburysentertainment.co.uk/en/Contact-Us/page.html?page=contact

It might be spam, but fingers crossed it's a win!

gizmobenny

starrybee wrote: »

100% spam, order details would be within the email itself not an attachment.

Thank you, I am always suspicious and never click links or attachments but this was a new one on me :eek:

Blulu

Reads highly scammy to me. Did it address you by name/user name? I bet it didn't. If it was for real I think it would. Scams either don't address the sender at all, or say something like 'dear customer'.

Blu X

gizmobenny

Blulu wrote: »

Reads highly scammy to me. Did it address you by name/user name? I bet it didn't. If it was for real I think it would. Scams either don't address the sender at all, or say something like 'dear customer'.

Blu X

Nope.. no name , although I don't have an account with them anyway.

I will probably try and contact Sainsburys directly tomorrow and let them know this is possibly a scam happening using their name ?

thingamaBob

I've just checked back on an email I received from Sainsbury's Entertainment after I ordered something from them.

The email was addressed to " Dear Robert". As Blulu says below, if it is not addressed to you personally it is dodgy.
My genuine email was worded exactly the same as yours except the order details were included in the body of the email and were not an attachment. As you haven't ordered anything, it looks like a scammer has taken a genuine email, to make it look real, and copied it but put in a dodgy attachment.

My genuine email came from onlineservice@sainsburys.co.uk. Perhaps you could forward your one to them querying it's authenticity.

gizmobenny

thingamaBob wrote: »

I've just checked back on an email I received from Sainsbury's Entertainment after I ordered something from them.

The email was addressed to " Dear Robert". As Blulu says below, if it is not addressed to you personally it is dodgy.
My genuine email was worded exactly the same as yours except the order details were included in the body of the email and were not an attachment. As you haven't ordered anything, it looks like a scammer has taken a genuine email, to make it look real, and copied it but put in a dodgy attachment.

My genuine email came from onlineservice@sainsburys.co.uk. Perhaps you could forward your one to them querying it's authenticity.

Thanks, good idea .. I will do that :beer: