naive i may be

COOKIEWILLOW

this might sound thick, but are lloydstsb call centres in india? just had message left on phone by an indian chap who couldnt pronounce my name (my name is sooo simple) telling me that this was a msg for XXXX and then an english recording told me to contact them about a personal matter, i know its about my overdraft facility!! but if i ring back will i get through to india? theres no way i could understand him!

the_cat

hi again cookie

If you are right and its Lloyds, let them waste their money on phonecalls not you! If its that important they will ring back.

If you are getting hassle from creditors by phone, write to them all stating that you will only deal with them in writing in future and the calls will stop - if they don't its harrassment and they are not allowed to do this

Cat

chunky79

I agree.

If they really want to speak to you they will phone back if it was really important they would have done it by letter or called fromt he branch.

rayday2

Grr call centres in India are my bug bearer I could be working in an evening if companies looked after there own!

Had one today when I asked for something unusual they could not help and why is it they make out there names are like David or Christine - I lost my rag with mine today and asked her her real name not her pretend one - she didn't argue and gave me her real one!! :O

I agree deal with banks via mail that way you control the facilites you need rather than them selling things.

COOKIEWILLOW

thanks all, god since i posted last thread they have rang 4 times!!!! i have not answered, but thats prob what i should do. going to have a weekend of it i can see. i really feel net is closing in when they start doing this. what with my hsbc prob too, havent had chance to post my soa, but sooner i get these cretins off my back the better. my tea went down and is now on way back up with worry. think i will try to kip and blank it all. see what comes in mail tomorrow!!! i get paid next thursday and its first come first served.

rayday2

If you are that worried then believe me as soon as you start addressing things you will feel a lot better.

One big tip tea is always best digested once

Take care and remember there are hundreds here ready to help when you need it!

COOKIEWILLOW

thanks rayday2, that made me laugh, dont do a lot of that lately.

Mozette

Answer the phone, and whatever they say just say 'sorry, is anyone there? I can't hear you. Speak up? is anyone there? If you don't speak soon I'm hanging up' etc. Then hang up. Polite, but freaks 'em out!

COOKIEWILLOW

will try that mozette!!! mind you i will prob cave in and "yes speaking" lol

raq

yes there are based in India but then what company isn't these days...................

liz105

the fake english names are a lot better than the alternative, my employer loves sticking jobs out there (a bank, but not for long cos they are making me redundant!) anyways, they have had stuff over there since spring 2004 and kept all there own names. You cant pronounce anything so you cant ring them and say 'can I speak to xxxxxxx' cos you cant say it! (and we also dont know who are girls and who are boys!)

they cant understand our names either, I've had them swap first and last names around (thats cos their names are family name first) and they have referred to male colleagues as she's etc!