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help with warranty goods swap - company never picked up broken item now want it back
monkfish_3
Posts: 41 Forumite
hi we have a jacuzzi with a 12 month warranty, it went wrong so after paying the manufacturer £50 warranty replacemnt cost for "transportation" they dropped off a new heater unit but failed to collect the broken one. I said to the guy at the time do you want to take this and he said no someone else will come to pick it up. This was 6 months ago and still no one came to pick it up so it went in the bin about 3 months ago. Today i get a call from the company saying they want to pick up the old broken unit and if they can't the want to invoice me £500 for it!!
anyone know where i stand on this? surely they should be paying me storage rent when they couldn't be bothered to pick it up.
anyone know where i stand on this? surely they should be paying me storage rent when they couldn't be bothered to pick it up.
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Comments
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I think that they do have 6 months to collect from you so you may have to come to some sort of arrangement with them.0
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