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Be Aware Mbna
taxi73
Posts: 20,815 Forumite
This is a shocker!!!
I have paid my full balance off MBNA today....so cancelled my DD as it isn't due out of the bank until 26 May...so I phoned MBNA to tell them I'd cancelled my DD and wait for it they say they are going to charge a £12 fee for returned DD....how can that be when I've paid them in full before the DD date...which is a week away!!!
She then said afterwards she'd cancel it when it came in...how can I trust her
I have paid my full balance off MBNA today....so cancelled my DD as it isn't due out of the bank until 26 May...so I phoned MBNA to tell them I'd cancelled my DD and wait for it they say they are going to charge a £12 fee for returned DD....how can that be when I've paid them in full before the DD date...which is a week away!!!
She then said afterwards she'd cancel it when it came in...how can I trust her
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What a pain taxi - did you get her name? I would think they will record calls so you should be okay, hopefully."I wasn't wrong, I just wasn't right enough.":smileyhea97800072589250
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I didn't get her name but I will be phoning the cancellation department tommorrow as it's shut now...I've never had a bank charge in my life and am certainly not having one for paying a debt before it is due!!!0
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Shocking Taxi! Definitely chase it up - I bet they will still charge you, although will no doubt they'll then refund it. Grrr...CCCS DMP:Feb 07
Total:£37,016.47 now £0 DEBT FREE FEB 14
2022 Decluttering Campaign 49/10110 -
That's just barmy! THese companies make me sick that they can't (or rather, won't!) just over ride somethiing the computer will automatically generate
GOD BLESS DURAN DURAN
Official DFW Nerd Club - Member no 293 Proud to be dealing with my debtsMarch NSD 5/10 March Make £5 Day £99.28/£1550 -
Thats rubbish shes told you as they dont request a DD until approx two days before its due so they havent even initiated it yet. I would ring them back tomorrow and question this.0
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My sentiments exactly Nodebtfor me....she was saying that they ask for a DD 7 days in advance...I always thought it was 2 days...I want to speak to a manager tommorrow and I'm def cancelling the card even though I have until sept !st at 0%...I'm fuming..0
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I had exactly the same experience with Egg - not only did I end up getting charged £12 for refusal of a £0 direct debit, but when I queried it and asked for the money back, I got a blanket refusal saying it was within the credit agreement! I promptly closed down the Egg card account!!! Thanks to MSE, I am mortgage free!0
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They make me sick!!!!0
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Well I phoned them ande cancelled the card..they were not interested at all...and yes they expect me to pay the £12!!!!!0
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MBNA should honour what they said. I never received a statement in December until 5 days before payment was due. Due to Christmas hols the payment was a day late. Phoned Customer Services and explained the situation and they didn't charge me a late payment.
Hope it is ok. If not, phone them again.0
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