Tampering with voice recording

uk1

Your issue - your call. You still do not seem to be listening.

The success of your approach however depends on their being a company wide conspiracy which really doesn't seem likely. Even if one person messed with the tapes it's highly unlikely that the person who receives your letter will be involved and all you are doing is increasing defensiveness and being adversarial when what you want is conciliation and compromise.

GhIFA

gettingolder wrote: »

Thank you all for your input. I have decided to write one final letter to the pension company. I will have to mention the phone conversation because they had previously sent me a transcript which I challenged as being incomplete. I will diplomatically highlight the shortcomings at 2 points in the recording and offer them a suggested remedy. If there is any guilt on their part I am hoping this will lead to a swift resolution. Failing that I will pass it over to the ombudsman.

When did they make their initial response to your original complaint? That is when the 6 month window for referring to the FOS begins (assuming it was their "full and final" response). Time spent obtaining recordings, analysing them, and arguing that something unlikely has happened with them is eating into that window. If the 6 months passes then you have no recourse to take this issue further.

As UK1 said, your issue - your call. Personally, I think it's the wrong one, you're getting sidetracked on something that detracts from your actual complaint, rather than adds anything to it.

gettingolder_2

uk1/GhIFA - I can assure you I am listening. The company is already on the defensive and has taken an entrenched position. The complaint was made in February and a sequence of letters has been exchanged none of which have involved a final settlement. The dispute has visibility at the highest level so there is no problem with lack of continuity.
The previous complaint required a similar strategy. It was only when I sent a concise summary of what I planned to send to the ombudsman that they changed their position.
I'll post a response when I get a reply.