Nationwide --- terrible!

frustrated_jayne

hello guys,

I am a longtime reader, but this is my first time posting. It will be a long post sorry abt that but am really upset!

We are FTB. OH has bad credit, so mine was sole application. 40k annual salary. with 28k gifted deposit and 10k my savings as deposit. I have been working since 6 months in a pvt company and my probation was supposed to end this month.

applied online with nationwide, got aip in seconds. then i get a letter saying they need to see my latest payslip and p60. proof of deposit and why i have chosen the solicitors who are 2 hrs away from me (basically they were rec by friends n family!) I could not send P60 as i did not have one for that year, so they said they wil send a employer referencer, thats where the problem began... I sent them my 3 months payslip/gift letter/3 months bank statements/address proof and also a letter stating the reason for choosing those lawyers and I also told if it is a requirement i would not mind using their own lawyers from their panel.

instead of sending my employer they send it to a huge bank, where i do not work and obviously, they replied that they cannot provide a reference. which is OBVIOUS.... i cant believe they can send to the wrong people... such a huge organisation and a silly mistake.
Yesterday I got a letter from them my application was declined due to a failed employment check!!!!! :mad::mad::mad::mad:

I called them yday to ask for a clarification, they said someone will lookinto my matter seriously .... I ended up being on the phone the whole day.... Dying with stress!!!! Great now! I am so bloody scared... abt my credit history....... a senior lady from headoffice was looking at my case... when I called after half hour... I was told.. even after reviewing, my application was still a decline. !!!!!!!!!

I made a complaint via phone yesterday. Monday I will be sending a SAR request to the bank and will be going ahead with the complaints procedure...... am stressed, hurt and depressed I will be loosing the house I liked and they have done this !!!!!! thing..... I havent slept whole night neither has my husband..... these people are a bunch of idiots who are trying to cover their asses!!!!!

Am doing the right thing... please advice... I think I need anti-depressants now!

Thrugelmir

The simple fact is that you don't meet the NW's lending criteria. Not the NW's problem that your husband has a bad credit rating. That's where your problem lies and the issue you should address first. As with good credit obtaining a mortgage would not be issue.

marlasinger

Thrugelmir wrote: »

The simple fact is that you don't meet the NW's lending criteria. Not the NW's problem that your husband has a bad credit rating. That's where your problem lies and the issue you should address first. As with good credit obtaining a mortgage would not be issue.

Isn't the problem that they sent an employer reference request to a company that the OP doesn't work for, rather than the OH's bad credit?

OP I don't have any suggestions, but I can sympathise (or is it empathise??). I'd be livid! Hopefully it will be resolved soon.

Thrugelmir

marlasinger wrote: »

Isn't the problem that they sent an employer reference request to a company that the OP doesn't work for, rather than the OH's bad credit?

OP I don't have any suggestions, but I can sympathise (or is it empathise??). I'd be livid! Hopefully it will be resolved soon.

I doubt its the employers reference that was a deciding factor. The OP probably don't meet the lenders underwriting criteria. Simple as.

My reference to the husband wasn't in context of the actual application, but a fact of life. With a clean joint application a much better proposition.

Lenders are acutely aware of partners being omitted from mortgage applications. In the majority of cases there is only one reason. Poor credit history. So although there may not be evidence as such. An underwriter will have a sixth sense to the situation.

Hiding material information is not the way to form a relationship with a financial institution. As the relationship is primarily built on trust. If the trust isn't there. Then there's no capacity to do business.

MoneyMate

Sorry to hear about your problems frustrated jayne but we have had NO problems with Nationwide over many many years, we have always been completely satisfied with the service provided. :beer:

frustrated_jayne

Thrugelmir wrote: »

I doubt its the employers reference that was a deciding factor. The OP probably don't meet the lenders underwriting criteria. Simple as.

My reference to the husband wasn't in context of the actual application, but a fact of life. With a clean joint application a much better proposition.

Lenders are acutely aware of partners being omitted from mortgage applications. In the majority of cases there is only one reason. Poor credit history. So although there may not be evidence as such. An underwriter will have a sixth sense to the situation.

Hiding material information is not the way to form a relationship with a financial institution. As the relationship is primarily built on trust. If the trust isn't there. Then there's no capacity to do business.

The last piece of advice I needed was abt OHs credit history..... Everybody in the world knows that with a clean credit history u get a mortgage. U dunno under what circumstances his credit went bad. Am sorry but people post on this forum coz they have a prob. If everything was clean n clear who wud post or seek help!

I am working, have a good credit history. Pay off my credit card in full every month. No loans no defaults. They send my employer ref to some other company Wer I don't work?? Is that my problem.....
I guess u won't understand unless ur in a similar situation.

It's a shame I posted on this forum!

frustrated_jayne

MoneyMate wrote: »

Sorry to hear about your problems frustrated jayne but we have had NO problems with Nationwide over many many years, we have always been completely satisfied with the service provided. :beer:

Glad! U didn't have problems.... May be am just too unlucky ATM!

Building_Surveyor

if it was a simple case of them asking for the employee ref from the wrong company then surely your wage slips would dictate what company actually pays you - problem solves. As someone else stated something else was obviously the deciding factor

They can pick and choose who they want to lend to. Doesn't mean they are a bad bank for doing so. And when they have 10 perfect cases and 1 with a few errors, but they can only lend to 10, they can easily filter out non perfect applications.

Why not just take your business elsewhere?

Simon_gloster

Maybe they don't like people on probation. Maybe you keyed the API incorrectly at home, they key what you did at head office and there maybe a discrepancy. It's very unlikely they'll decline by sending a reference to the wrong employer. Once the error us noted, why not resend it to the right people?

Once it's referred to underwriting it's fully assessed, therefore in hindsight it should be declined as it seems their policy I'd breached and without doing the wrong reference they would have a customer ordinarily they wouldn't want.