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Faulty 'three' mobile phone
techknott
Posts: 7 Forumite
Hello all,
I bought a Samsung Galaxy S3 from '3' online last August. The phone has since developed a fault where the battery charges intermittently, extremely slow and never achieves a full charge.
The phone went in for repair approx 6 weeks ago. When the phone was returned after 10 days, it had the exact same fault. It even had the exact same percentage of charge in the battery as when I took it in, which leaves me to suspect it was just sitting in a box for 10 days. Anyway, I took it back to the local store after a moan at 3 customer services to be sent for another repair, this time they had it nearly a month. I got it back last night-exact same fault again!
I rang the 3 store up and explained that I wanted a replacement phone as it was exhibiting the exact same faults and they said all they can do is send it for repair again - how long? Who knows!
They also said this time they wont have a courtesy phone available until Monday as they're all out - which i'm not really bothered about anyway as the loan phone is a really basic phone and cannot perform for what I need a smart phone for.
What exactly are my rights regarding my situation?
Do I just keep sending it for repair until I get bored or my contract runs out? They obviously have no idea what they're doing at the repair centre. The repair note simply said "our engineers have carried out an electrical repair, which involves soldering and replacing parts".........what parts exactly?-please explain to those of us that are technically minded!!
Sorry for the rant, but am I within my rights to request a replacement phone? I just want a phone that works as it should. I'm on a 24 month contract and cant bear the thought of another 15 months of this, I'm counting down the days until I and my family can tell 3 to shove it. Thankyou
I bought a Samsung Galaxy S3 from '3' online last August. The phone has since developed a fault where the battery charges intermittently, extremely slow and never achieves a full charge.
The phone went in for repair approx 6 weeks ago. When the phone was returned after 10 days, it had the exact same fault. It even had the exact same percentage of charge in the battery as when I took it in, which leaves me to suspect it was just sitting in a box for 10 days. Anyway, I took it back to the local store after a moan at 3 customer services to be sent for another repair, this time they had it nearly a month. I got it back last night-exact same fault again!
I rang the 3 store up and explained that I wanted a replacement phone as it was exhibiting the exact same faults and they said all they can do is send it for repair again - how long? Who knows!
They also said this time they wont have a courtesy phone available until Monday as they're all out - which i'm not really bothered about anyway as the loan phone is a really basic phone and cannot perform for what I need a smart phone for.
What exactly are my rights regarding my situation?
Do I just keep sending it for repair until I get bored or my contract runs out? They obviously have no idea what they're doing at the repair centre. The repair note simply said "our engineers have carried out an electrical repair, which involves soldering and replacing parts".........what parts exactly?-please explain to those of us that are technically minded!!
Sorry for the rant, but am I within my rights to request a replacement phone? I just want a phone that works as it should. I'm on a 24 month contract and cant bear the thought of another 15 months of this, I'm counting down the days until I and my family can tell 3 to shove it. Thankyou
0
Comments
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Have you considered sending it direct to Samsung?
Their phones come with a two year warranty.0 -
Have you tried a different battery in it? If the battery is the problem, that usually comes under consumables, and aren't under warranty unless it's under 12 months old, then it should be. The only reason I ask is if they're not checking to see if it's the battery (as in it's not being returned with it, and physically checked), and you haven't either, and it is the battery, it may well go around in circles. If it is the battery, send it back again saying it is the battery.0
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Apparently it has to be dealt with by the retailer and they send it to wherever to be sorted. I have tried a different battery and charger - everything was ruled out and narrowed down to the phone before I first took it in. Basically, I want to know what my next step should be? Ideally I would of course like a replacement phone and then I know the problem has gone away. I'm paying a lot of money out every month to use my Galaxy s3 and its features - not some crappy basic htc thing that I could have got for a tenner a month while they tinker inside it and keep sending it back unfixed.0
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What does apparently mean in this context?Apparently it has to be dealt with by the retailer...
Or to put it more bluntly, who told you that?
Read here...
http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY0
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