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Ordered online, never received!
pamaris
Posts: 441 Forumite
Here is the situation... I naively ordered an item from a website that was new to me, without really checking it out. Now, it is 2 weeks later and I still haven't received my item. I paid with my debit card, and the money has already been taken out. When I called the customer service number on the website, I got an automated response telling me that after sales queries must be dealt with via email. I have sent 2 emails. No response.
How can I get my money back? Can I get my bank to dispute the charge?
How can I get my money back? Can I get my bank to dispute the charge?
0
Comments
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If it was visa debit you can dispute it.0
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OK, good... I just spoke to my bank; they said give it 30 days. Thanks. I will look into the company's reputation next time!0
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Which website was it?0
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It might turn out to be ok, its taken 4-10weeks on somethings Ive ordered, with very slow email responses.0
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