Ebay and feedback - question

Pink-Angel

Hi,

Does anyone know what happens with ebay and negative feedback? Does the negative feedback stay forever or does it drop it drop off after a year?

I've been buying/selling on ebay for years and had 100% feedback until a bad experience with a seller in May last year. She sold an item as new with tags but it was not new and has stains. She turned very nasty and I had to go through ebay to return the item and get a refund. As the experience was so awful, I did leave negative feedback for the seller. She then bought an item from me just so she could leave me negative feedback. Yes, really! Although I contacted ebay they didn't help and the negative feedback has stayed.

As the year will be up in May since she ruined the feedback, I wondered if that feedback will then go and 100% rating will be restored, or not? I guess I'm wondering if I should open a new account, as in over 1000 transactions I'd had no problems until I encountered that psycho seller.

If anyone has any knowledge about this I'd be grateful

elsjac

Unfortunately the feedback stays forever. You can reply to feedback though which does help you get your side across. I have recently received a neutral feedback saying my item 'stank of stale cigarettes' - no idea how as we don't smoke! Very bad feedback since I sell a lot of used baby clothes etc. but all I could do was leave a reply to it saying we don't smoke. 1 negative vs 1000 positive shouldn't hinder you too much though and especially with it being so old, people do buy from sellers with a lot of negatives, it seems a lot of people don't actually pay much attention to it (although I admit I do).

Irene_SaleHoo

Your feedback score is important and it reflects your reputation as a seller. eBay does remove feedback in cases when the feedback rules were broken. You actually have a few options when you are concerned about any feedback given to you by another member. You can do any of the ff depending on the situation - respond to the feedback you received, ask a buyer to change the Feedback they left for you, or ask eBay to remove Feedback due to a Feedback violation. Hope this helps.

techspec

Feedback remains but only affects your account for a year.

It will return to 100% and any low stars will drop off in May.

Pink-Angel

Thanks everyone for your comments