Independent loan protection

Apples2

This is all making little sense, nobody pays a car loan over ten years (so far!).

Surely this wasn't a Secured loan on the house for a car purchase?
If so, this would have been repayable over the mortgage term and would explain the confusion.

Do you even still own the car?

Waylander1

Right, Company was Griffin Financial Services.

From what I can gather she asked for protection for a personal loan to cover buying a vehicle. This would initially have been for anything from 4 to 6 years. Payment sheild would write to say it was coming to the end of the term and because my wife would then buy another car and top up the loan she would continue the protection.

It is only when she needed to claim that she has looked through the documents and found that the cover is for a mortgage.

Payment sheild advised her to cancel as we already had cover for our mortgage which has been running for the whole term as they normally do.

Thanks

Scott