HELP PLEASE with unfair charges on mobile phone

Hannah2508

Hi, let me explain. I had a debt with TMobile for about £220 for which I couldn't afford to pay as I was on maternity leave and all money had to go important things. I paid it off after about 4 months but apparently about a week before I did TMobile added charges onto the account for £210!!!! I have paid the actual debt (which is now with a debt collection agency) but don't know whether I can argue with them about the charges. Should I just pay it any get it out of the way? Am desperately trying to improve my credit rating and this is holding me back!

Your comments greatly appreciated.

fbs_4800

have u tried ringing them? they've probably added on all your remaining months line rental. ignore the debt company for now and go back and ring t mobile - ask for the collections dept. tell them you've cleared the bill and you'd like the contract back to normal - i.e. you don't want to terminate it and pay it off now. it's happened to me once or twice and they normally want to keep your custom....

fbs_4800

fbs_4800 wrote: »

have u tried ringing them? they've probably added on all your remaining months line rental. ignore the debt company for now and go back and ring t mobile - ask for the collections dept. tell them you've cleared the bill and you'd like the contract back to normal - i.e. you don't want to terminate it and pay it off now. it's happened to me once or twice and they normally want to keep your custom....

Hello...? Any update?

Hannah2508

Thanks for the advice am still trying to get through to them! Work been really busy plus have 6 month old baby so haven't had time to wait on hold all day and I seem to get the busy times!!! Will try again on Wednesday as it is my day off and will not give up - no excuses!!!! Will let you know.