Can't give final gas meter reading as digital meter's battery has died

makeem95

Hi,

I recently moved gas & electricity supplier from SSE to Npower (which was a nightmare in itself, but that's another story... ) and when I went to check the first gas reading to give to Npower, I found that the battery in the digital gas meter (we were on SSE's smart meter trial) had died and the screen blank.

According to the Nation Grid, it's the current supplier's responsibility to replace the battery or the whole meter, but Npower's system seems to be having problems ordering a battery replacement on SSE's smart meter. One helpful Npower customer services person sent a note to the responsible team to bypass their inadequate system and this team is supposed to get in touch with me to schedule an appointment, but that was several days ago.

I'm not sure whether there is anything I can do to help resolve this situation as I'm not confident at all that Npower is competent enough to resolve this themselves and I end up having to call them over and over fruitlessly.

I suppose I can try SSE to see if they would do something, but I'm worried about triggering a reverse supplier switch back to SSE from Npower and complicating the situation further.

Anyone with similar experience who could advise me?

Wywth

makeem95 wrote: »

Hi,

I recently moved gas & electricity supplier from SSE to Npower (which was a nightmare in itself, but that's another story... ) and when I went to check the first gas reading to give to Npower, I found that the battery in the digital gas meter (we were on SSE's smart meter trial) had died and the screen blank.

According to the Nation Grid, it's the current supplier's responsibility to replace the battery or the whole meter, but Npower's system seems to be having problems ordering a battery replacement on SSE's smart meter. One helpful Npower customer services person sent a note to the responsible team to bypass their inadequate system and this team is supposed to get in touch with me to schedule an appointment, but that was several days ago.

I'm not sure whether there is anything I can do to help resolve this situation as I'm not confident at all that Npower is competent enough to resolve this themselves and I end up having to call them over and over fruitlessly.

I suppose I can try SSE to see if they would do something, but I'm worried about triggering a reverse supplier switch back to SSE from Npower and complicating the situation further.

Anyone with similar experience who could advise me?

They don't usually replace the battery, but replace the meter with a huge mechanical one that doesn't need any battery.

Follow your suppliers own complaint procedure if you are not getting the service you desire.

nPower

Hi makeem95,

Would you like me to take a look into this for you and see what we can do?

If you can pop me over your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], I'll get onto this.

Many thanks,

Adam

makeem95

nPower_company_representative wrote: »

Hi makeem95,

Would you like me to take a look into this for you and see what we can do?

If you can pop me over your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], I'll get onto this.

Many thanks,

Adam

Sorry Adam, I only read your response today. (I never got the email
for this thread even though I'm subscribed....)

I actually received the final gas meter reading from SSE (god knows how they managed to read the meter, it's still blank when I checked the other day) so I've passed that on to Npower as the starting reading.

However, it's been over a month since I first requested Npower to replace the battery in the gas meter and on the 26th March, I had another request put in to do the same. I was assured the backlog in the relevant team had cleared now so my request should be actioned quickly, but I haven't heard from Npower since.

Having said all that, as I've had the final gas bill from SSE, I no longer have the urgency to have my gas meter fixed by Npower so not sure I can be bothered to continuously chase up on this.

In the end, if Npower wants to read my gas meter, they're going to have to replace the meter battery!

nPower

makeem95 wrote: »

Sorry Adam, I only read your response today. (I never got the email
for this thread even though I'm subscribed....)

I actually received the final gas meter reading from SSE (god knows how they managed to read the meter, it's still blank when I checked the other day) so I've passed that on to Npower as the starting reading.

However, it's been over a month since I first requested Npower to replace the battery in the gas meter and on the 26th March, I had another request put in to do the same. I was assured the backlog in the relevant team had cleared now so my request should be actioned quickly, but I haven't heard from Npower since.

Having said all that, as I've had the final gas bill from SSE, I no longer have the urgency to have my gas meter fixed by Npower so not sure I can be bothered to continuously chase up on this.

In the end, if Npower wants to read my gas meter, they're going to have to replace the meter battery!

Hi makeem95,

I completely understand that you don't want to keep chasing this up. If you can send me over the details though to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], I can chase this up and get this sorted for you?

Many thanks,

Adam