EXPIRED Bodyshop glitch - mix and match items for £4.99

7roland8

Had no cancellations as such but went into sid=te and two orders cancelled but my first one looks ok!

room512

Just had an email from them -


You recently placed an order on https://www.thebodyshop.com using our 'buy 2 get 2 free' promotion.

Unfortunately there was a technical problem on our website which resulted in the promotion not working in accordance with the terms and conditions of the offer. This means that we are unable to complete your order. Please rest assured that you will be fully refunded. We are very sorry for the inconvenience and can assure you that the error has now been rectified.

Then there's a code for 40% off my next order.

rellarips

Hi rellarips

You recently placed an order on www.thebodyshop.com using our 'buy 2 get 2 free' promotion.

Unfortunately there was a technical problem on our website which resulted in the promotion not working in accordance with the terms and conditions of the offer. This means that we are unable to complete your order. Please rest assured that you will be fully refunded. We are very sorry for the inconvenience and can assure you that the error has now been rectified.

To apologise we would like to offer you a 40% discount* on your next online order.
To redeem this promotion please use the code: <<cannot post>>>

If you would like to discuss this issue further with our customer services team, please contact us on [EMAIL="UKOnline.CareCentre&#64;thebodyshop.com?subject=Unable to complete order 'buy 2 get 2 free'"]UKOnline.CareCentre@thebodyshop.com[/EMAIL]

The Body Shop Team

rellarips

lol sorry, snap room512!

Payless_2

I got the email too. Having checked my account, one of my orders has been cancelled but the other 2 are still awaiting dispatch.

The body shop has never cancelled orders like this before. They must be feeling the pinch

londonsurrey

Humph. I've got one dispatched, one awaiting dispatch, and the rest cancelled.

room512

Wish one of mine had dispatched!

pepperoni_2

1 dispatched 3 cancelled, and the one I really wanted, which was the cheapest I haven't got (serves me right for being greedy )

cally120

I only did one order, will await the cancellation email then as it still says awaiting despatch, I feel they will get to me soon as I ordered late.

londonsurrey

What's really odd is that the one that was dispatched was placed later than another one that was identical, ordered earlier, and then eventually cancelled after the later placed order was dispatched!