Endowment response

Big-Toe-T

I've sent off a complaint letter & had a response were I have to fill in a questioner but also they want to speak to me on the phone. Should I do this or should everything be in writing. Also asked for all my documention relating the case to which they haven't sent. I'm just a little suspicious of what to do.

dunstonh

the phone call may be just to clarify some bits quickly. You can say do it by post but that would typically add a month, possibly two or three if multiple letters are required.

Also asked for all my documention relating the case to which they haven't sent. I'm just a little suspicious of what to do.

There is no requirement for them to send it to you.

defender_of_the_weak

Dont accept the phone call option. Keep eveything written then it cannot be interpreted by the reviewer or incorrectly recorded.