Difference in wording of morgage offer letter and morgage conditions

Crashandburn

rowan62 wrote: »

As a result they may have recommended a morgage that was not in fact affordable to us, their words.

This comes across to me that an audit has been carried out post completion and it doesn't fit their affordability calculation from the information provided.

Not too sure what redress you have on this but the broker should be worried tonight.

kingstreet

Sorry.

It is headed with the "Key Facts" logo in the top left and in the top right reads "About Our Mortgage Services"

It then has the broker or lender's name and address and logo.

In order, it sets out;-

1. The FSA
2. Whose products do we offer
3. Which services will we provide you with
4. What will you have to pay us for this service
5. Refunds of fees
6. Who regulates us
7. What to do if you have a complaint
8. Are we covered by the Financial Services Compensation Scheme.

Is the letter you've received from the lender - as in Halifax, Nationwide, Woolwich etc, or is it from a broker, XYZ Mortgage Services, or similar?

Thrugelmir

rowan62 wrote: »

But wondering how they can get away with recommending an inappropriate product and also with a difference in their morgage offer letter and the morgage conditions.Surely they should be liable for some kind of compensation to their client.As inappropriate advice of this magnitude can have serious consequenses for people.

Without knowing far more about your mortgage. Difficult to say what the issue maybe. Or where fault lies.

So I wouldn't jump ahead to far.

Wh05apk

When did you take the mortgage out? and precisely what is the difference they are referring to?