Why do Compaines Ask how they can help then don't?

Terry_conquest

I get increasingly irritated by companies who answer the phone and in there initial blurb ask "how they can help" only to find that generally they have to stick to a rigis script and so usually can't or won't. Today for examle i contacted IKANO, they are a company who provide credit facilities for furniture stores etc (but now pay nothing for 4 years, but now with 0% credit). They has set up a direct debit for the 12th of each month, which is 7 days before our payday. apparently i have to make the initial payment on the 12th of March, not before and not after, he didn't actually say what the consiquence was if I didn't. so i don't know if there computer system will collaps, weather it will cause world poverty or starvation, or weather the excersise of pushing a couple of buttons on his keyboard were just too much effort. He wasn't interested in my paying them early for the initial payment it HAD to be paid on the 12th. I could then phone them after the 12th and......well who knows because he wasn't clear about theat either. How can I help, you can help by actually helping! :money:

pmduk

It's a polite way of starting the conversation. Not a promise to agree to whatever you want.

johny2013

pmduk wrote: »

It's a polite way of starting the conversation. Not a promise to agree to whatever you want.

Perhaps the op would be happier if someone answered and just shouted "WHAT" down the phone! :rotfl:

davehughes182

How can I help is a generic way of answering a phone to a moaning customer like yourself. Sometimes you can be helped, other times you cant.

maninthestreet

They have to ask that question to know if they can actually help you or not.

pmduk

The statement guaranteed to wind me up is the recorded "your call is important to us, please hold on" It's obviously not sufficiently important to answer the call.

somethingcorporate

pmduk wrote: »

The statement guaranteed to wind me up is the recorded "your call is important to us, please hold on" It's obviously not sufficiently important to answer the call.

"We're experiencing high call volume...." aka "we're chronically understaffed and couldn't give a monkeys about your call!"

pmduk

And the "unexpected high call volume". It's incredibly difficult to predict exact call volumes (believe me, I've been in the job and struggled with it.) But with modern technology you should be able to predict your peak periods and staff them accordingly.

bod1467

pmduk wrote: »

The statement guaranteed to wind me up is the recorded "your call is important to us, please hold on" It's obviously not sufficiently important to answer the call.

tatilim wrote: »

The statement guaranteed to wind me up is the recorded "your call is important to us, please hold on" It's obviously not sufficiently important to answer the call.

What.......................?

Mista_C

bod1467 wrote: »

What.......................?

I've never seen one before, no one has, but I'm guessing it's a white hole.

cockaleekee

bod1467 wrote: »

What.......................?

I'm guessing a troll - they've reposted what I said as their own on another thread!