Topcashback Pending Transactions

Robin_TBW

Hi, I've not been using Topcashback for a long time at all but was just wondering if anyone could explain to me why a couple of transactions are still set as 'Pending'? One of them has been pending for about three weeks now and was just looking for a bit of an explanation.

Thanks - Picture below:

MoneySaver82

Hi there

Sometimes it takes a little while for the retailer to confirm the transaction. I guess if it still isn't confirmed in a little while you could query with them but you know that your transaction has been logged if it is shown as Pending, it's just not been agreed by the supplier yet.
See this taken from their Help pages:-

What does Payable, Confirmed or Pending status mean?


When you click through from TopCashBack and make your transaction on a merchant's site, your action is tracked by the merchant and reported back to us (along with your uniquely identifiable code – letting us report your transaction to you).

When the transaction is first reported, it will be given a ‘Pending’ status. This means that the merchant has tracked your transaction and indicated the Cashback to be awarded. They haven’t yet, however, confirmed that all criteria have been met or that they will actually send the Cashback.

After a certain number of days, your transaction will normally switch to ‘Confirmed’ status. This means that the merchant has pretty much agreed that all is fine with your transaction and your cashback will be forthcoming at some point. At this point, the merchant may not yet have been invoiced by their affiliate network (so your cashback will certainly not have yet reached us).

At a later date still (sometimes as much as 90 days later), the affiliate network will have invoiced the merchant and should have received your cashback. At this point your transaction will switch to ‘Payable’ status. Once your transaction has switched to Payable status, you can claim your cashback at any time. In other words, you can ask us to send your cashback to you at any time after your transaction has become Payable.

Hope this helps!

savemoney

I know Zavvi are pretty slow at paying out but they should pay out eventually. I found TCB very good and I been a member since they first started and every merchant has paid out eventually, the CS is great