Pension Wind Up - Mistakes

tro127

Hi,

At the end of last year I was notified that a pension plan from a previous employer was being wound up and that there were 3 options. As I had only paid in a relatively small amount to this plan as it was near the beginning of my career I requested a quote for a short service refund.

I was told I wasnt eligible for this as I had more than 2 years service. I knew this wasnt the case so double checked the details and after I queried it they apologised for the mistake and provided a quote.

The quote appeared low (it was also subject to tax and NI) so I again double checked the details I had and queried them. Again they apologised and sent through a revised quote. The original quote was only about 60% of this revised quote!

Am I wrong to feel extremely concerned with the information they are providing to me after 2 fairly large errors?

Should I be raising a complaint and to who as I dont want them making these errors for everyone involved in the plan.

Thanks for taking the time to read this any any help you can provide.

xylophone

http://www.pensionsadvisoryservice.org.uk/media/82799/windingupapensionschememay20072.pdf

http://www.pensionsadvisoryservice.org.uk/workplace-pension-schemes/final-salary-schemes/options-on-leaving-your-employer