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Dissatisfied with FOS decision
Aiti1234
Posts: 1 Newbie
Two years ago my husband and I decided to sort out the large amount of paperwork we had acquired over 50 years of marriage. In doing so we found all our building society passbooks (we had a lot).
In so doing we found two that had money in one with Abbey National with (£1,90) last used in 1986. The second was mine with £6,401 balance last used in early 1992. I opened several accounts and deposited the money in October 1991 in these accounts after my parents died. Over the years this one had been overlooked Santander now has both of these building societies but said they had no trace. Went to FOS and was told they had reached their decision on the balance of probabilities as Santander said they could not locate the balance or where the money was paid. I have not agreed with the decision but can not spare the money to take Santander to court. Has anybody else dissatisfied with a similar decision from FOS. It has taken two years to get this far.
In so doing we found two that had money in one with Abbey National with (£1,90) last used in 1986. The second was mine with £6,401 balance last used in early 1992. I opened several accounts and deposited the money in October 1991 in these accounts after my parents died. Over the years this one had been overlooked Santander now has both of these building societies but said they had no trace. Went to FOS and was told they had reached their decision on the balance of probabilities as Santander said they could not locate the balance or where the money was paid. I have not agreed with the decision but can not spare the money to take Santander to court. Has anybody else dissatisfied with a similar decision from FOS. It has taken two years to get this far.
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Comments
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There was a lady on a program with Angela Ripon recently (might have been 'Rip-off Britain') with an almost identical story - she had the Abbey passbook, but Santander had no record of her.
She'd also been to FOS and FOS sided with Santander. The end.
Honestly, I was sitting there wondering why they'd featured this story, it served no purpose at all, didn't help the lady and didn't give any suggestions to help anyone in a similar situation.
Sorry, I don't know what else you can do.Are the words 'I have a cunning plan' marching with ill-deserved confidence in the direction of this conversation? :cool:0 -
Which would be correct, if there is no evidence how can they side with the consumer? A passbook unused for 20-30 years old isnt sufficient, thats only proof it existed then.She'd also been to FOS and FOS sided with Santander.
In the OP's case, its not a very believable explanation that you forgot about £6401. However it isnt right that the account remains lost.
try http://www.mylostaccount.org.uk/
http://www.santander.co.uk/csgs/Satellite?canal=CABBEYCOM&cid=1210607032806&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA20 -
There have been similar stories in the finance section of the Mail on Sunday, for similar sums of money, so 'forgetting' about £6k does happen.
There was an instance where with a bit of a nudge Santander were able to 'find' the money in the end.
It might be worth asking the media for some help, or collecting evidence of similar issues and asking Santander to have another look.0 -
Going to FOS is rather more than a "nudge".0
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How much do you think it costs to take a company to court, not as much as one would think!0
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What happened to the annual interest statements and other communications you were sent?
Passbook is not proof of the deposit. Passbooks get lost and replaced.0 -
How much do you think it costs to take a company to court, not as much as one would think!
Although when the court asks the op to provide evidence to support their case, that is where it would likely fall down.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
This is exactly why FOS rejected complaint.Thrugelmir wrote: »What happened to the annual interest statements and other communications you were sent?
Passbook is not proof of the deposit. Passbooks get lost and replaced.0
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