SOUTHERN Railway ticket CON! (seasons)

lovingthemoney

Hi,
DO NOT BUY season tickets online from Southern Railway !:mad:
-why?
if you purchase an advanced ticket (weekly/monthly/annual) on- line from Southern, then go to the machine to print, it prints the EXPIRY DATE before the Start date; (so the ticket is VOID and invalid, is NOT accepted by any guard / gate operator etc)

and This is a KNOWN fault!
for example SWT ticket stations showed me several emails, but they can not help.
when (IF) you eventually get through to Southern Railway 'customer' care' they too confirm this is a long known fault, and has been so for "many, many months"!

they will ONLY offer:
"for you to land post the ticket back, and You to request a Refund, which would normally take 28days! but currently they have an unprecidented demand for refunds so will most likely to take considerably longer" or
"again land post in the ticket, and they will credit an online account with e-vouchers, that can be used again on Southern" :
-why? if the system doesn't work, would you use the e-voucher to book again, and have the same again?
ALSO they have promised this THREE times*, and it has never happened. In the end I reported them to my credit card company as Fraud, and had to force a reverse transaction refund.

*I tried three times because every time they say it will work, but is does not, and then they concur that the system does not work.

This is THEFT! -why? because selling tickets knowing that they will not be valid is fraud.

so be aware DO NOT BUY advanced tickets on line from Southern :mad:

Exile_geordie

I seem to have no problem with them.

geordie_taxi

if ur chargeback doesnt work. which to be honest wud surprise me as it does like a fraudulent transaction by the train company then perhaps this wud work

https://www.moneyclaim.gov.uk/web/mcol/welcome

chuckley

Nothing surprises me with Southern anymore.

A disgrace of a rail company.

geordie_taxi

chuckley wrote: »

A disgrace of a rail company.

since privatisation all train companies just care about is profits. whether these profits come from increasing fares or dodgy penalty fares issued to unsuspecting passengers who make a simple mistake. as long as the shareholders r happy (sic)

drjones

These are the conditions of the contract you entered when buying the ticket http://www.nationalrail.co.uk/times_fares/nrcc/ / http://nationalrail.co.uk/times_fares/nrcc/NRCOC.pdf . I've only skimmed them, but it would be worth having a read to see if Southern have neglected their responsibility to you in this case.

If they have, send a complaint by recorded delivery outlining the original problem, how they failed to deal with it and quote the relevant sections from the above document. Personally I'd also ask them to reimburse me for any costs such as phone calls/stamps and envelopes. Maybe even lost interest if we're talking about a significantly priced season ticket here.

It appears that if they don't deal with your complaint adequately, you can complain to the Office of Rail Regulation http://www.rail-reg.gov.uk/server/show/nav.2730 .

osborn99

geordie_taxi wrote: »

since privatisation all train companies just care about is profits. whether these profits come from increasing fares or dodgy penalty fares issued to unsuspecting passengers who make a simple mistake. as long as the shareholders r happy (sic)

I disagree, northern rail charged me twice for a ticket, when I complained the boss phoned me and said I would get a refund in a few days. For me anyway the staff are always polite, very friendly and look after you

geordie_taxi

osborn99 wrote: »

I disagree, northern rail charged me twice for a ticket, when I complained the boss phoned me and said I would get a refund in a few days. For me anyway the staff are always polite, very friendly and look after you

excuse me but r u for real. of course your going to get your money back, u complained and northern had to follow its passengers charter and refund u your money. they were in the wrong

but if u hadnt complainted do u think that northerns boss would have phone u up offering u a refund or do u think that your money would have gone towards the share holders christmas do.