FOS have upheld my complaint to Swift!!

jessica4

Hi all,

After nearly a year of fighting the FOS have finally advised me today that they have upheld my complaint with regards to the fees and charges that have been added to my account from Swift Advances.
The adjudicator has requested to Swift that I recieve a refund of £934.18 - can anyone tell me if Swift can refuse this? Also is it me or them that decides how I get the refund? e.g. Can I ask for a cheque and not for the money to be isntantly taken off my loan balance?

Thanks

dunstonh

Swift can appeal the adjudicator decision. However, if they accept the decision then they will pay you the money.

The money would normally come to you unless you are in arrears, default or had amounts written off.

sally26_2

Congratulations I have just started with my claim, have you been paid yet

win1_2

jessica4 wrote: »

Hi all,

After nearly a year of fighting the FOS have finally advised me today that they have upheld my complaint with regards to the fees and charges that have been added to my account from Swift Advances.
The adjudicator has requested to Swift that I recieve a refund of £934.18 - can anyone tell me if Swift can refuse this? Also is it me or them that decides how I get the refund? e.g. Can I ask for a cheque and not for the money to be isntantly taken off my loan balance?

Thanks

Hi Jessica, any up date on payment yet?

sally26_2

God dont you just hate it when someone doesnt update their thread :mad:

Hunter78

Hi guys

i really need help from anyone and it will greatly be appreciated. I got a secured loan from swift advances back in Oct 2005 for roughly £28k. the repayments on the agreement wer and still are 469.82 per month (this includes interest and repayment). i was not told anything else. Last year i checked what i owed as i believed it should have been cleared by now. Calculation of £469.82 every month for 7 years is £39464.88, which is way over what i borrowed plus interest. i was so happy thinking its all clear and so i called swift to confirm.But guess what they told me? i STILL OWE THEM £65000!!!! even after everything was cleared last year (well before that). I almost had a HEART ATTACK.

I paid £10 and got my SAR and i see that £7500 was PPI which i had no idea about!

i really dont know what to do. I definetly dont want to carry on paying them as i dont need to.

PLEASE SOMEONE HELP!!!!

magpiecottage

You can certainly make a complaint to whoever sold it about the PPI. As it is secured on your home there is merit in having cover but the single premium issue is likely to work in your favour because you were then paying interest on it.

As far as the amount of the loan going up is concerned I suggest you ask them for an explanation.