Santander £400 Charge

danny999

Hi all,
I hope someone out there can help me ....please......
I went into an un-arranged overdraft with santander for the amount of £15. They have charged me £50 a day untill its reached £400, i have refused to pay and now have debt agencies asking for £415 with no negotiations. (moorecroft agency). I know i spent £15 when i had no money in my account but i think getting charged £400 is excessive. is there anything i can do? or do i just have to bite the bullet and pay. I have offered to pay £215 but still not accepting.
Please help and if i've put this into a wrong form, forgive me but am new to this site and a friend of mine said this is probs the best place to get answers.
Many thanks in advance.

DS4215

You might be able to get somewhere with the Santander complaints department *if* it is the first time this has happened to you. If it is a regular occurrence it will be more difficult/impossible to get the charges removed.

You might also have left it too late by the time it got to Moorcroft.

You might want to look for another bank account...

poppasmurf_bewdley

So you think a £415 charge is excessive but a £215 charge is not?

danny999

thank you for your replies, i have already closed the account.
of course £215 is still a lot but its a lot better than £415, and yes this was the first time i have ever done this with them.
I will attempt to contact their complaint department and see how it goes. i have tried unsuccessfully at the main branch's.

happy_bunny_2

you can complain on-line via Santanders website, linked from home page.

saves a stamp and means you will get a response.

ponbeam

Santanders current accounts have a 150 pounds monthly charges overall cap(unless its a 123 which is 95)
Which type of account was it?

ponbeam

Also the charges should be 5 pounds per day not 50. If you have been charged 50 instead of 5 definitely raise a complaint and they will rightly refund or reverse said charges

danny999

it was a student account with £1000 overdraft, i closed the overdraft and told them to cancel it, my balance was £0 with no overdraft when i went over by £15. thank you soooo much for that, i will quote that to them. seriously to everyone who's responded, thank you. you guys know way more than me.

Time_to_face_the_music

Hi Danny :hello:

Charges of £50 a day would only take 8 days to reach £400 and DCAs wouldn't get involved that quickly.

Are you sure it wasn't £5 per day charges?