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Satisfied Customer
Robm1955
Posts: 553 Forumite
Just had to report this experience I had with a Christmas order. I ordered a Design Your Own Master Perfume kit for my OH for Christmas. When it came, one of the bottles was sticky with perfume, and the whole box smelled of this perfume. It hadn't leaked, it was more 'over filled' I think. This was on the 17th December. I sent an email to the company, which was Buy A Gift, and they promptly replied apologizing, and asking me the bottle number. I replied to them with this information, and got another email, again apologizing, and saying a new box, and bottle would be sent out by courier from their supplier within the next couple of days. The new box, and bottle arrived the very next day, both in excellent condition. I sent an email to the customer care contact, thanking them for their response and service. I would certainly use them again. My OH was pleased with the gift too.
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