M&M Direct £1.49 returns label 9 January 2013 at 1:51PM in Shop but don't drop 3 replies 13K views

NewLifeAhead_2

Just thought id let you know to be careful when you order form m&m direct.
The option of having a returns label for £1.49 is preselected so if you know you wont need it, be sure to uncheck the box!
I just got caught out with it (didnt even notice it) but rang them and they have happily refunded, but I imagine there are a lot of people who dont notice at all and i think its a bit unfair to have it preselected!
Happy shopping :j

MrShazzyMan

Quick question. Doesn't m and m direct give you a label on the invoice that is prepaid for free basically meaning you have to pay how ever much to send it back to them?

crazyoldgoat

M&M have always seemed to be steep on delivery related things. I wonder why.

NewLifeAhead_2

MrShazzyMan wrote: »

Quick question. Doesn't m and m direct give you a label on the invoice that is prepaid for free basically meaning you have to pay how ever much to send it back to them?

Sorry not sure what you mean, Im not really sure whether you get a prepaid returns label Ive never had to return anything to them, but im guessing that you dont, even if this is a new change. The fact is they shouldnt be pre-ticking boxes Ryanair-style as this stinks of trying to catch you out in my opinion.
In all fairness most people probably will select it, with it being a clothing site, but we should be given the option to select it not the other way round.