'mis-sold' tv from Currys?

st999

No wonder the country is in the state that it is.

But did you actually get your money back?

vyle

agray2812 wrote: »

OK im dropping this now unless zoob can help me out, but i still dont understand why they told me at the time of order that stock was available, and available this week and then they tell me none is available at all. OK it happens but you have to admit from a customers view its shoddy. Its not discontinued, their webiste says it can be available within 1-2 weks for an online order, so really !!!!!!??

Retailers tend to have their deliveries booked with suppliers months in advance. If it's anything like where I work, the dates will have been set, but that doesn't mean that they can't change due to unforseen events.

The system may still, for instance, say I'm expecting a delivery of something tomorrow, but that may not be the case, so I tend to tell my customers that it looks like we may get a delivery that week, barring any supplier issues. I also refuse to take payment before the goods are physically available, and get a lot of abuse from customers as a result.

But yeah, that's why.

Valli

agray2812 wrote: »

Actually they didnt. Twice i was promised a cal from them and nothing. i am doubting if i hadnt gone down there today that i might ever have heard anything.

You have, IMO, had awful service. Even if they took your payment in good faith as they genuinely believed they WERE going to receive stock of this item to not keep you in the loop about the situation and offer you the refund as soon as they were aware there was a delay in the stock coming in is dreadful. But 'kudos' to the salesman who earned a commission (presumably;)) for getting a payment for an item they didn't have in stock (said ironically - but for the life of me I cannot see why a store would take a payment for an item they didn't, physically, have in stock).

I would WRITE and complain.

CoolHotCold

The store followed standard procedure,

You will only get a phonecall if the item is delivered on the delivery (and I assume their deliveries are on Thursday and Saturday) and so if no TV is on the delivery than you get no phonecall.

Also, there no such thing as commissioned based sales at Dixons anymore (except the Travel stores).


The only mistake that was made was the sales advisor should of said "We get deliveries on Thursday and Saturday and your order should be on that, when it comes in we will give you a call"


Vali, taking money upfront is realistically the only way to do it in a big chain, as otherwise you may order items in, but the customer doesn't want them anymore and you can't send it back and you can't put it out on display for sale (as each area is categorised and allocated stock to it), therefor to generate a valid order you need to take payment and source the stock from either the warehouse or another store.

mattyprice4004

Yay, another 'tell me what I want to hear' thread.

Someone even suggested another model of the TV is similar, and you didn't acknowledge this, thank them or look into it - just stated the info was for another member.

Yay for silly season!

zoob

I don't know we're abouts in the country your from, but some stores have them available on order & collect.

Gavin83

How much did you pay for it in Currys? Guarantee you I can find it cheaper.

neilmcl

agray2812 wrote: »

This was for zoob who asked what tv it was

Ehh????

My post was aimed at you. I'm trying to help you by showing there's an alternative model that can be purchased from retailers other than those in the Dixons group.

agray2812

neilmcl wrote: »

Ehh????

My post was aimed at you. I'm trying to help you by showing there's an alternative model that can be purchased from retailers other than those in the Dixons group.

OK sorry for any confusion. Someone asked me which model of tv i ordered, as they kindly wanted to help me. Whoever that was i apologise that i didnt respond in a friendly manner. The TV that i ordered was an LG 42LS575T model. I am now confused because someone apparently suggested an alternative?

EDIT - sorry i hadnt realised that someone posted a slightly different model number. I will check the 570T as opposed to the 575T many thanks. - EDIT

The price i paid was £400.

Please let me be clear, i am very greatful for all of the forum-ites who have made positive suggestions and actually offered information or advice. I dont use these forums very often but i do often find them very useful. I was a little dissapointed that a large part of the early replies to my post tended to be along the lines of 'oh well, tough' or 'well you shouldnt have done that'. I really am very greatful for any real information. I didnt really want anyone just to agree with me. I actually seriously thought that this was not only a customer service debacle, but also a real and proper piece of misleading salesmanship. Perhaps i am wrong.

cracklepop

hi agray2812

I know it's been covered in various responses, but just if you're interested.

Guy in store will be able to see on the system the X number of units exist in the warehouse. These units will be for both stores and online sales.

He will also know what day the stores gets deliveries so assuming there is stock in the warehouse and assuming they are out of stock, it's not unreasonable on his part to assume he'll be getting some more soon. By taking your payment upfront it means that as soon as the stock arrives in store is should be set aside for you. So actually, paying in store even though you don't get the physical product isn't necessarily a silly thing to do.

Meanwhile, that stock in the warehouse will be allocated to stores or sold to people purchasing online. It's normally an automated process that stores rarely have any involvement in (based on store size or rate of sale in the shop.) It may be done manually, but given the number of products and number of stores, that's not the norm.

If supply exceeds demand then clearly some people who have ordered the product may not get it. The difference with ordering online is that as soon as the order is placed the stock is allocated to you (well that's the theory at least!)

I get the frustration but as people have pointed out, if they can't supply what you've paid for then there's little they can do.

That said, a phone call with an apology and an offer to talk you through some suitable alternatives certainly would have helped.

How much did you pay for it in Currys? Guarantee you I can find it cheaper.

Looks like that specific model is exclusive to Currys (well Dixons) so probably tough. That said, I suspect it's just a derivative of the market model which, chances are, will be identical.