Train Journey - "E-Tickets" & Rude Staff

geordie_taxi

jeff wot part of 'MSE requests you give new posters a chance! Please be especially nice' dont u understand?

if a newbie makes a mistake u shudnt have to resort to name calling to get ur point across

Jeff_Bridges_hair

Not bad that GT, you're put on the back foot on another thread and you take 5 days to respond to my post on this one even though you have been active through this time..

Tanya_G

For those who quote Terms and Conditions here - we alone as a country have seen a number of legislation changes to bring clarity and visibility to a lot of things that used to be T&C, and the PPT misseling is one of them. There is very little clarity on the tickets and I don;t think it should be left to customers to figure out what various 'tickets' mean.

I think the question here is that stuff were rude to a customer and that is unacceptible. Yes, perhaps there was an omission, a misunderstanding but humiliating a customer is hardly a way to deal with it. An ooportunity to educate, yes, humilate - No. Call them again and complain, don't let them get away with explanations about ticket validity, you are complaining about cusomer service, which by the sound of it was abyssmal.

Jeff_Bridges_hair

There is no misselling as it is clear you have to print out the ticket to take it with you when you travel.

And for clarity, we only have the OPs side of the journey and story and quite often on here and elsewhere the ticket person is always rude when they are charging someone a penalty fare or a new ticket because the one they have is invalid.

And to form an opinion when you only have one side of a story is not a very good way of forming an opinon. Yes we take what they say on trust because it is those making the complaint, but we should also not be quick to take their side of the story as fact as we all know people(maybe not the OP in this case) can and will embellish their stories to elicit a better and kinder reaction from forum members.