Missed Connection on Train

johnparker72

Where do Istand?

On SaturdayI looked on Nationalrail.co.uk for train times between Bradford and Doncasterto arrive at Doncaster about 11:30 as we were heading for the Race meet withthe first race starting at just after 12pm

From thelist of available journeys I choose the following;

Bradford - Leeds
Leeds –Selby
Selby –Doncaster

However theLeeds- Selby train ran late and we missed our connection in Selby. The ticket office basically gave us two options….

1. Wait 2hours for the next train to Doncaster

2. Or catch the next train back to Leeds and thencatch a train from there to Doncaster.

Both optionswould mean that we would not get to Doncaster until 2pm at the earliest whichwould mean that we would have missed half the races.

So we got ataxi from Selby to Doncaster getting to the races only missing the first race.

Do I haveany come back with regards to a refund on tickets or the taxi fare?

Regards

John

p00hsticks

johnparker72 wrote: »

Do I haveany come back with regards to a refund on tickets or the taxi fare?

With regards to the taxi fare, I'm pretty sure the answer is no.

If it was the final connection of the day, then I believe the the rail company is obliged to ensure that you either complete your journey or are put up for the night - but even in those circumstances, you need to get in touch with the rail company at the time and let them arrange it, rather than go ahead under your own steam and try to reclaim the cost, as they have arrangements with particualr taxi companies and hotels that are considerable cheaper for them than they would be for you.

As it wasn't the final journey of the day, then if you bought a single through ticket from Bradford to Doncaster then you should be able to claim some compensation for the delay to your journey. You need to contact whoever you bought the ticket from and claim from them initially. Expect the refund to be in the form of travel vouchers rather than hard cash.

Jeff_Bridges_hair

p00hsticks wrote: »

As it wasn't the final journey of the day, then if you bought a single through ticket from Bradford to Doncaster then you should be able to claim some compensation for the delay to your journey. You need to contact whoever you bought the ticket from and claim from them initially. Expect the refund to be in the form of travel vouchers rather than hard cash.

even if you have bought a combination of tickets - splitting - for your journey it is still classed as one journey so would be able to - HOWEVER you would have to prove that you left the officla connection times between each station you split at for the next leg of your journey, if you didnt then they would entertain your claim.

8i6daddy

Look up "Delay Repay" with the train operator that runs the Leeds to Selby train. Im not sure if all Train Operating Companies (TOC's) operate the same scheme but I know that on East Coast for example they quote the following

Customers delayed on East Coast services between 30 and 59 minutes will receive compensation of at least 50% of the cost of a single ticket or at least 50% of the cost of either portion of a return ticket (by 'portion' we mean either the outward or the return part of a return ticket).

and

Customers delayed on East Coast services between 60 and 119 minutes will receive compensation of at least 100% of the cost of a single ticket or at least 100% of the cost of either portion of a return ticket (by 'portion' we mean either the outward or the return part of a return ticket).

and

Customers delayed on East Coast services for 120 minutes or longer will receive compensation of at least 100% of the cost of a single ticket or at least 100% of the cost of a return ticket (i.e. both ways, not just one way).

If you were travelling on a ticket involving connections you may be entitled to 50-100% of the whole amount one way. But if you have booked it with 3 seperate tickets then youll probably only get a refund on the Leeds-Selby bit.

You should maybe ask the guys on Railforums (dot)(co)(dot)(uk)they're experts on being able to explain the many many permutations relating to travelling on the UK rail system.

thelawnet

Trains do run late. In this case you chose the 3-train option rather than the direct or one-change connection.

You had 11 minutes in Leeds and 9 in Selby, so the chance of missing a connection was quite high.

In this case though the ticket is priced by East Coast, you would have caught a Northern, First Transpennine Express (the delayed train) and then missed the Hull Trains train.

In this case the FTPE rules apply.

http://www.tpexpress.co.uk/media/95594/passcharter_march2012.pdf

You should have caught the 11:06 from Selby, arriving 11:24 in Doncaster.

The next train after this was the 11:11, changing at Leeds (!) arrives 12:35, so the delay is over an hour.

Therefore you get either 100% of the cost of a single, or 50% of the cost of the return, according to which ticket you purchased, in rail vouchers from FTPE.

geordie_taxi

thelawnet wrote: »

Therefore you get either 100% of the cost of a single, or 50% of the cost of the return, according to which ticket you purchased, in rail vouchers from FTPE.

wot about the taxi fare? surely hes initiated for some compo there as he had an timed event to go to and through no fault of his own missed the start of it

i wud send the taxi invoice to them aswell explain to the toc that because of them you missed the start of a business meeting at doncaster race course. boud to get some compo for that

thelawnet

Two train fares would probably be about the same as the cost of the taxi, so he's not out anything, but nope, you don't get consequential losses anyway.

geordie_taxi

thelawnet wrote: »

but nope, you don't get consequential losses anyway.

well id still try my luck. at the moment every complaint i send in i seem to get back some compo even for daft thing that u wud think nah they wont swallow that.

nice little earner at the moment