Wonga fraud

startlight

P.s. I notice that you can "thank" people underneath their replies, I am clearly quite new to this and don't know how to do this otherwise I would for every reply that I have got!

But thank you all!

I am now in a process of writing a looooooong complaint letter to Barclays!

ValHaller

startlight wrote: »

I am thinking about writing up a long complaint letter to Barclays when I find time because that first phone call I had with them was unacceptable!

Short ones are far more effective.

redpete

startlight wrote: »

P.s. I notice that you can "thank" people underneath their replies, I am clearly quite new to this and don't know how to do this otherwise I would for every reply that I have got!

There's a row of blue buttons below each post, one of these is labelled "Thanks".

dalesrider

startlight wrote: »

I do suspect that Barclays knew something was wrong with my last debit card. Because my old debit card was only issued December 2011 and wasn't due to expire until 2014 and towards end of November/start of December just gone they had contacted me saying they are sending me a new debit card to prevent fraud which I thought was a bit strange sending me a new card out of the blue?

No that is a upgrade of the contactless system on their cards.

startlight wrote: »

And on the phone today the Barclays person said those funds were something to do with my old card and said he is going to cancel my old card - which surely that should have already been cancelled seeing as I already had a new one for just under a month?

Old card will still have been active for 30 days after you got your new card.

startlight wrote: »

Luckily the funds were back in my account after around 3 hours! I am thinking about writing up a long complaint letter to Barclays when I find time because that first phone call I had with them was unacceptable!

3 hours..... Ours are counted in mins.....

Forget the letter register the complaint via the phone.

startlight

dalesrider wrote: »

No that is a upgrade of the contactless system on their cards.

Nope.. I still don't have the contactless payment symbol/option on this card.

Corse748b

This happened to me, my bank stopped the payment and refunded my account. I spoke with wonga fraud team and their reply was you are not the only one to be de-frauded we have also been too in this transaction.....


Luckily the banks are helpful , they cancelled my card and issued me a new one.... Job done

pb3

Corse748b wrote: »

This happened to me, my bank stopped the payment and refunded my account. I spoke with wonga fraud team and their reply was you are not the only one to be de-frauded we have also been too in this transaction.....

And this is your problem....why?

Corse748b

Exactly!!!!

KingElvis

Companies like Sponga attract the scum of the earth and with that scum comes fraud, deciet and assorted tomfoolery.

Barclays should be ashamed if that's what they told you.