big problems with my car finance

pauldoubleyou

ok i just got a car on finance through a local dealer. they went through black horse for the finance.

theres been numerous things wrong, i was promised a valet on collection and didnt get one. i have 30 days warranty with courtesy car from the 27th march, running out very soon.

on saturday the 14th the car got electric problems, it kept cutting out, and smoke came from the steering column. i took it in and he said i would get a courtesy car right away and they would take it in under warranty.

after a phone call EVERY day to them they havent got me a courtesy car and i cant use this one for fear of it setting light. its been now a week and 4 days.

i rang black horse who said i could talk to their quality assurance people. basically i just want to hand the car back, or get it fixed. im worried theyre stalling up to 30 days so i cant either a) end the finance or b) claim on the warranty.

he has said on the phone to disregard the warranty and they will fix it anyway. heres my question, as black horse told me only the dealership can cancel the finance.

can i legally hand the car back within 30 days and stop the finance? i also traded in a car and got 1400 for it. in an ideal world i would like to hand the car back, get it fixed or have all my money back.

any advice would be good as i am about to threaten them with trading standards and a solicitor, and try and get citizens advice to see me before the 27th when my 30 days is up.

any advice? im getting frustrated, worried and annoyed.

Rafter

paul,

not sure what your legal position is but your local trading standards should help.

Black Horse are jointly liable for the goods you have purchased.

I suggest you reject the car in writing before the end of 30 days as not fit for purpose and copy in black horse.

Good luck.

R.

garysumpter

I would act quickly, I have had COUNTLESS problems with Black Horse over the years, they have been useless!!

Gary

james_and_nicky

You should speak to a proper motor finance company who i would think could help you with this - they did for me last month! I've got the guys number if you want to talk to him - I'd better not put it on here but if you would like it then drop me a mail and I can forward it to you. Good luck with whatever you choose.