nationwide mortgage big worry for my mum

thanksfroyourhelp

Did you book a meeting with the manager ??

no

How was it left with the supervisor ?

he told me he had noted on the system i had contacted them


What exactly did the super. do and/or say ??

that he understand the situation but could not actually do anything as i was not the holder of the account

Are mge payments now back on track for normal collection ?

no the arrears now are approx £190.00 the Feb payment will be made on time

thanksfroyourhelp

i am in the process of writing on behalf of my mother a letter to the managing director of nationwide

ran out of ideas and all other efforts are just not working

holly_hobby

thanksfroyourhelp wrote: »

Did you book a meeting with the manager ??

no

I don't understand why you didn't you do this, especially if the Supervisor was next to no help ?

thanksfroyourhelp wrote: »

How was it left with the supervisor ?

he told me he had noted on the system i had contacted them


What exactly did the super. do and/or say ??

that he understand the situation but could not actually do anything as i was not the holder of the account

But surely you discussed with him the LOA that Mum had sent, that their processing centre had acknowledged receipt of it, but were delaying processing .... after all wasn't this the very purpose of your visit - to get this LOA actioned there and then ?? I don't understand why you simply walked away, having gained no ground by your visit !?

thanksfroyourhelp wrote: »

Are mge payments now back on track for normal collection ?

no the arrears now are approx £190.00 the Feb payment will be made on time

Clearing the arrears is priority on this ...

Having the LOA actioned is priorty on this

Complaining to their CEO that they didn't process the missed payment as a payment holiday, is not, in my opinion, where you should be concentrating your efforts right at this minute ... getting the account in order and LOA actioned, IS where all effort should be placed.

What has happened with the LOA - has this now been processed ??

Hope this helps

Holly

JimmyTheWig

Again I agree with Holly, OP.
The complaint can be dealt with at a later date if need be. For now I would be concentrating on the issues that need dealing with now.

thanksfroyourhelp

i do appreciate the help

but i am getting nowhere very slowly

"Clearing the arrears is priority on this ...

Having the LOA actioned is priorty on this

Complaining to their CEO that they didn't process the missed payment as a payment holiday, is not, in my opinion, where you should be concentrating your efforts right at this minute ... getting the account in order and LOA actioned, IS where all effort should be placed.

What has happened with the LOA - has this now been processed ??
Clearing the arrears is priority on this ...

"

i have no idea they rang my mothers home phone tonight at 8.45pm i answered as thought it may be hospital they would not talk or listen to me

With respect i have had about ten hours sleep in the last seven days so my head has completely gone i dont even no what day it is let alone what to do here

thanksfroyourhelp

another question sorry

the fact i have paid £400 of the £590 arrears surely will prevent any collection or home visits will it not?

holly_hobby

thanksfroyourhelp wrote: »

What has happened with the LOA - has this now been processed ??

i have no idea they rang my mothers home phone tonight at 8.45pm i answered as thought it may be hospital they would not talk or listen to me

So no, it appears hasn't been chased, and as a result still hasn't been processed - given that they would not discuss the account with you.

With regards to collection visits, generally if the os amount is equal to a month or so, and Mum/you've made them aware when the £190 residue will be cleared, that should prevent a visit in the intrim. BUT, it will depend upon Nwides on collections team policy ..... this is why is imperative that the LOA issue is sorted, in order that you can discuss this with them (given the communication issues as a result of Mums disability).

Hope this helps

Holly

andrea_louise

thanksfroyourhelp wrote: »

another question sorry

the fact i have paid £400 of the £590 arrears surely will prevent any collection or home visits will it not?

Probably a silly question... But have you put your mums details into https://www.entitledto.co.uk I know that the dss will make a token payment towards the mortgage in some cases. IIRC I was eligible for circa £16 per week. Not a lot, but it meant the difference between making the payment and being in arrears.

HTH