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Letter from NRAM
luckboby
Posts: 42 Forumite
Hi have recieved a letter from my mortgage company NRAM today
I will type as what it says in the letter.
We have recently reviewed the communications that have been sent to customers holding unsecured loans up to £25000 that are regulated under the consumer credit act.
Our review has highlighted that some of these communications did not comply with all the requirements prescribed by the CCA. In selected letters and customer account statements certain paragraphs of mandatory wording were written incorrectly and compulsory information about the amount of credit was not included in the statements.
If we find that your loan is CCA regulated and that you have been sent any communications that did not comply with the requirements
prescribed by the CCA then we will send you documentation containing the required CCA information and wording. You will also be entitled to REDRESS
If any one else recived a letter from NRAM
Any advice will be helpfull
Thank you
I will type as what it says in the letter.
We have recently reviewed the communications that have been sent to customers holding unsecured loans up to £25000 that are regulated under the consumer credit act.
Our review has highlighted that some of these communications did not comply with all the requirements prescribed by the CCA. In selected letters and customer account statements certain paragraphs of mandatory wording were written incorrectly and compulsory information about the amount of credit was not included in the statements.
If we find that your loan is CCA regulated and that you have been sent any communications that did not comply with the requirements
prescribed by the CCA then we will send you documentation containing the required CCA information and wording. You will also be entitled to REDRESS
If any one else recived a letter from NRAM
Any advice will be helpfull
Thank you
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Comments
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I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.0
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Hi there can someone help me please I recieved this letter from NRAM about the CCA in December phoned them up today for a update and they say that the account number which you are giving is bringing nothing up on there system. I gave them the account number from the letter that i recieved about the CCA I then gave them the account number from my last mortgage statment and it brought my details up on there system. I was really woried and the lady on the phone said you need to put a complain in which i have done but I still am worried has any one else had this I have lost trust in NRAM
Thank You0 -
Hi there
i also have received a letter stating the same, can you tell me if i need to accept the redress as being deducted from the loan amount or can i ask to be refunded in cash .
cheers0 -
Hi I am sorry but I don't as I am in a differant situation as I dont even no if I will be getting anything after the mistake they have made with the account numbers
Thank You0
Warning: In the kingdom of the blind, the one-eyed man is king.
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