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Difference in information online and in branch - which is more accurate?

macaulays
Posts: 62 Forumite
Evening Folks,
I have been playing around with the lending calculators on various providers websites to try and get an idea of what we may be able to borrow in the future should we try to pursue a purchase.
I also went into a Natwest branch to get a little more information about their NewBuy product and they said that apparently they have withdrawn all their mortgages from the branch network until after the New Year as their advisors are retraining (?) but that a normal counter assistant could help me. They didn't really seem to know anything about the product but they did take some details and put it into the lending calculator but came up with a totally different figure from the website and I was wondering which figure is likely to be closer to the truth (subject to status of course)?
Our earnings on their own on the online calculator produces a figure of up to 230k. If I then add in our existing card balances we hold this drops the figure to 209k but in branch with the same numbers the figure the lady quoted was 80k, a fairly significant difference. I don't mind which is correct, it would just be good to know what our baseline is we are starting from and I don't know which is closer to reality?
Many thanks,
Sandy
I have been playing around with the lending calculators on various providers websites to try and get an idea of what we may be able to borrow in the future should we try to pursue a purchase.
I also went into a Natwest branch to get a little more information about their NewBuy product and they said that apparently they have withdrawn all their mortgages from the branch network until after the New Year as their advisors are retraining (?) but that a normal counter assistant could help me. They didn't really seem to know anything about the product but they did take some details and put it into the lending calculator but came up with a totally different figure from the website and I was wondering which figure is likely to be closer to the truth (subject to status of course)?
Our earnings on their own on the online calculator produces a figure of up to 230k. If I then add in our existing card balances we hold this drops the figure to 209k but in branch with the same numbers the figure the lady quoted was 80k, a fairly significant difference. I don't mind which is correct, it would just be good to know what our baseline is we are starting from and I don't know which is closer to reality?
Many thanks,
Sandy
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